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- HP Community
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- Windows 8.1 Fingerprint Sensor Driver not working
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11-12-2013 04:09 PM
I have done like you said, but it didn't work. This driver just don't work with windows 8.1, or at least on my machine. What I did is unistalled the driver, deleted it with Control Panel software unistaller. Then refreshed windows update center, and it suggested me to update the sensor with a driver from Microsoft, only 3.5mb. Did it, now it works...
Thanks anyway for your time! KUDOS from me )))
11-14-2013 03:34 PM
The problem started after upgrading to Windows 8.1
Laptop Dv7-7332ea
Finally got this working, I will go through every step I did even though I am unsure if all are needed or not.
Download the following drivers and software from hp
Sp53369
Sp58900
Sp58834
Sp50048
Sp61399
Download Ccleaner (Piriform) just search google
Right click bottom left corner of desktop to open menu
Select device manager
Select Biometric devices, uninstall Validity Sensors, tick the box to also delete driver software.
Close device manager
Right click bottom left corner of desktop to open menu
Select Programs and features
Uninstall Hp Simplepass
Uninstall Anything to do with Validity Sensors
Uninstall Anything to do with Digital Persona
Close Programs and features
Open Regedit (go to start menu and type regedit, you have to type the full name or it won't show)
Click edit and search for simplepass and delete ALL entries
Close regedit
Install and run Ccleaner
Select registry, scan for issues, fix selected issues, backup changes to registry, repeat until no more issues.
Restart Computer
Validity Sensors may have reinstalled itself so..
Right click bottom left corner of desktop to open menu
Select device manager
Select Biometric devices, uninstall Validity Sensors, tick the box to also delete driver software.
Close device manager
Install drivers in this order
Sp58834
Sp58900
Sp53369 This will say you already have newer ones installed.
Sp50048
Sp61399
Restart Computer
I tried using both Simplepass programs, the one with the orange icon couldn't find sensor
and the one with the blue icon said there was a problem enrlolling the finger.
I restarted but this didn't help but i said i would go through every step so you may want to.
Right click bottom left corner of desktop to open menu
I did the next stage twice, the first time i didn't tick the remove driver software box.
Select device manager
Select Biometric devices, uninstall Validity Sensors, Don't tick the box to also delete driver software.
Close device manager
The second time i did tick the remove driver software box.
Select device manager
Select Biometric devices, uninstall Validity Sensors, Do tick the box to also delete driver software.
Close device manager.
Open the simplepass software with the blue icon and it should be working. try enrolling finger and look at settings to enable windows login.
Restart Computer.
Sign in with finger 🙂
The simplepass software with the orange icon still doesn't work so uninstall it.
Right click bottom left corner of desktop to open menu
Select Programs and features
Uninstall Digital Persona software.
Restart Computer.
All Done.
Like I said earlier I have no idea if all steps are needed but it worked for me.
11-14-2013 04:59 PM
Hope this helps someone
11-22-2013 06:05 AM
Hi,
I've tried several solutions written here but without an effect. After update to win 8.1 I cannot use fingerprint sensor.
I've downloaded latest driver and I've installed simplepass but no effect. Simplepass haven't found any fingerprint sensor.
I got hp probook 4340s
C4Y25EA#BCM
win 8.1 pro 64bit
thx for help
11-25-2013 02:55 PM
Hi Jan26_CZ
I see that you are looking to get your fingerprint sensor working. It actually requires two components to work properly. The first is the SimplePass software and the second is the Validity Fingerprint Sensor and that link to that is below.
Validity Fingerprint Sensor Driver:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-109892-1
Thank you,
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP
12-12-2013 01:57 PM
Hi blackademic,
I understand that your sensor is not working. Have you try the steps in the document above in BHK6 post? Have you tried restarting your computer?
Let me know.
Thank you,
12-14-2013 05:13 AM
Hello,
I upgraded from windows 8 to windows 8.1 Pro, from the microsoft store. Windows 8.1 Pro wasn't working well, so I did back-up and did a full clean install. After installing it I upgraded my drivers, and downloaded the simplepass software. However it seems as if the fingerprint reader is not working. On Device manager I have downloaded the most recent version of the fingerprint scanning software, and it shows up and is working under the biometric device tab. I am not getting any response from the fingerprint scanner when I try to swipe my fingers either using Simplepass, the windows fingerprint reading software, or just scanning my finger. Any suggestions,
thanks,
C
12-14-2013 07:19 AM - edited 12-14-2013 07:20 AM
That's absolutely useless advice you told me BHK6...
If you read my request once again (please do it, because i think you haven't read it yet) you will know that I have already installed new driver for fingerprint (three times) and I have Simplepass.
But the problem is that it is still not working. Windows and Simplepass just don't know that there's something like fingerprint sensor. I have no chance to set my fingerprints.
So please concentrate a bit and please tell me how can I fix it.
Please don't write me again that I need a driver and simplepass.. I'm not an idiot (thoug I feel this way a bit right now) and I hope you're not too.
At first, please read what I wrote.
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