12-20-2013 06:19 AM
I have a ENVY DV6-7214nr laptop and I received win8.1 update as all Win8 users through windows store.
After that, I had lots of driver problems(as many HP users). The beat audio driver stopped working, wireless button mulfunctioned, HP Support assistant crushed 3 times after reinstalling it etc... I solved those problems by digging in support forums and I spent significant time to find correct drivers for my laptop. Now most of them are working, though still my wireless button does not work properly.
The thing that annoyed me is that I haven't received any update through support assistant even quite some time passed after that upgrade period. Why werent the final and stable drivers pushed though HP support assistant? My other question is that if I format my laptop, can I get a driver package for Win8.1 which inludes all stable drivers for my laptop?
I hope someone can show me an easier way to update the drivers of my laptop rather than searching for forum posts.
Thank you in advance.
12-27-2013 08:35 AM
Thank you for your query. I am glad to be able to help!
You can get the updated drivers for Windows 8.1 and your computer from the HP support and driver page for you computer click here. For your information I am also including "Downloading or Updating Software and Drivers for HP Computers" click here. I hope this has answered your question.
I work on behalf of HP
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12-28-2013 03:20 PM
Thank you for your response.
Indeed, I can find the latest drivers via the link you provided. I hope they are all stable versions. That answers a part of my question.
However, I still do not understand why I am not getting the latest drivers via HP Support assistant. When I check the web site, I can find a newer version than installed versions. When I check the updates via support asisstant, it cannot find any updated drivers. Why the automatic update doest work for me? ( I just updated the support asistance manually to the latest version.)