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niebla
Posts: 1
Member Since: ‎12-19-2013
Message 1 of 2 (390 Views)

Windows 8.1 problems

[ Edited ]

Notebook: HP Envy M6 Sleekbook.

 

After upgrading my Windows 8 to 8.1,  I'm having some problems with the Internet and sometimes it freezed and I need to restart the notebook.

 

The most annoying, is the slow browsing, sometimes took minutes to open a site or it just display an error.

 

I was working fine with Windows 8.

 

is there a way to downgrade to Windows 8, or a solution for this issues?

 

Regards.

HP Support Agent
Mrstenter
Posts: 6,801
Member Since: ‎09-02-2013
Message 2 of 2 (341 Views)

Re: Windows 8.1 problems

Hi Niebla,

 

I understand you are having issues after upgrading to Windows 8.1. Make sure you have done the recommended Windows updating. If you are looking for a uninstall solution. Here is a link on how to restore your computer. You can restore it to a previous point when it was working correctly.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03327545&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...

 

Hope this helps.

 

Thanks.

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Mrs.Tenter
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