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Joz Top Student
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Joz
Posts: 9
Member Since: ‎11-07-2013
Message 1 of 2 (232 Views)

Windows 8.1 update problems

Hi,

 

I bought a new HP Envy 15 two weeks ago. The details are given below:

Product Model:  F2C67PA  

Product Name:  HP ENVY 15-j050tx Notebook PC

OS Version: Windows 8.1

 

The notebook came with Windows 8 and I updated to Windows 8.1

 

I set the Windows update to "automatically download and install updates"

 

I checked my windows update history and there are some installed programs status as failed and pending restart. I have restarted my notebook many times but this does not seem to resolve the issue. I tried to uninstall certain updates but that could not be done. I even ran the Windows update diagnostic tool from Microsoft website but that did not resolve the issue.

 

The screenshots are shown below:

 

Capture4.PNG

 

Please advice. Thanks in advance!

Provost
banhien
Posts: 34,153
Member Since: ‎01-29-2009
Message 2 of 2 (228 Views)

Re: Windows 8.1 update problems

Hi,

 

Well, have you done your research ? Many people, including me, have had huge problem when upgrading to 8.1. I've mentioned few times: wait for everything settles down. Do you have Recovery disc set ? My suggestion: roll back to Windows 8, wait for few months.

 

Regards.

BH
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