Question
Reply
 
Honor Student
Exequiel
Posts: 4
Member Since: ‎06-08-2014
Message 1 of 8 (421 Views)
Accepted Solution

Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

Hi, i bought my  HP Pavilion Sleekbook 14-b015tx last august 2013, unfortunately a couple of days ago my hard disk broke. I had my hard disk replaced(Warranty), and I intalled the OS on my own because the people at action lab are charging me quite a sum if money for it. My problem is when i try activating my serial number i get an error, here's the error: Error code: 0x8007007B. My current OS is Windows 8.1 Pro, Build 9600. Please help me activate my windows. Thank you very much.

Provost
Paul_Tikkanen
Posts: 45,146
Member Since: ‎07-13-2010
Message 2 of 8 (409 Views)

Re: Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

Hi:

 

You can only use HP recovery disks for your model, or an OEM W864 bit installation file in order for the product key in your notebook's BIOS to work.

 

A W8.1 installation disk will not work with the product key encrypted in your notebook's BIOS.

Honor Student
Exequiel
Posts: 4
Member Since: ‎06-08-2014
Message 3 of 8 (395 Views)

Re: Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

‎   06-08-2014 11:47 AM

   Hi:

 

   You can only use HP recovery disks for your model, or an OEM W864 bit installation file in order for the product key in        your notebook's BIOS to work.

 

  A W8.1 installation disk will not work with the product key encrypted in your notebook's BIOS.

 

 

 

 

 

Im afraid i dont have those, where can i get them?

Provost
Paul_Tikkanen
Posts: 45,146
Member Since: ‎07-13-2010
Message 4 of 8 (379 Views)

Re: Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

You'll have to call HP for the country you live in at the link below and see how to order a set of recovery disks.

 

Call the number listed for consumer PC's.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Honor Student
Exequiel
Posts: 4
Member Since: ‎06-08-2014
Message 5 of 8 (353 Views)

Re: Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

dont i get free disk since my laptop broke in less than a year?

Provost
Paul_Tikkanen
Posts: 45,146
Member Since: ‎07-13-2010
Message 6 of 8 (334 Views)

Re: Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

I don't work for HP.

 

You'll have to call them and ask that question when you go to order the disks.

 

You probably should be able to get them for free since the hard drive was replaced under warranty.

 

Le them know you had the drive replaced under warranty and tell them that you need a set of recovery disks to reinstall the operating system on the new hard drive they replaced.

Honor Student
Exequiel
Posts: 4
Member Since: ‎06-08-2014
Message 7 of 8 (317 Views)

Re: Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

Thanks a lot :smileyhappy:

Provost
Paul_Tikkanen
Posts: 45,146
Member Since: ‎07-13-2010
Message 8 of 8 (310 Views)

Re: Windows 8 Product key HP Pavilion Sleekbook 14-b015tx in not being read

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation