11-23-2012 04:31 PM
I have a new Envy dv7 with Windows 8 and an Iomega Prestige 1TB external hard drive that I use successfully on Windows XP, Windows Vista, and Windows 7 systems. It behaves erratically in Windows 8. Sometimes it is not recognized at all. Sometimes it is, but when trying to access it through Explorer, Windows locks up requiring a forced power down. Other times, you can access it succesfully and even copy a file to it with Explorer, but if you try to copy multiple files with the same drag and drop, it displays the file copy time calculation window, but then never finishes the calculation and just stays there. Also, when trying an Xcopy in the command prompt with mutiple folders and / or files, it copies the first file, then hangs the command window. The system has a newly updated BIOS and all of the Windows updates installed. Ideas?
This question was solved. View Solution.
11-24-2012 03:47 PM
After chatting with HP technical support, they suggested reformatting the drive, even though I had already run a CHKDSK. So I returned the drive to my Windows 7 system, copied all the files off it that I was worried about (worked perfectly), then did a complete reformat of the drive. I then used my backup script to re-copy off the ket folders and files back to the external drive. Worked perfectly. Moved the external drive back to Windows and tried to do my scripted backup - same results as before - the command prompt hung up. After I powered down the drive, everything snapped back to life. I then took a very old Maxtor 35 GB external drive and attached it to my Window 8 system, and it worked perfectly.
11-25-2012 05:21 PM
Tried moving the Iomega drive from a USB 3.0 port (the drive is 3.0 and 2.0 compatible) to a 2.0 port in Windows 8 and it now works fine. No idea whether the problem with USB 3.0 is with Windows 8, HP, or Iomega.
11-28-2012 04:59 AM
Please write your notebook product number (p/n) and country of purchase.
How to Locate the Notebook product number (p/n)