Question
Reply
 
Honor Student
mathes96
Posts: 4
Member Since: ‎08-09-2011
Message 1 of 10 (5,274 Views)

beats audio stopped working on hp envy 17

After some work the icon showed up, crossed, for a few seconds. Nothing else happened.

How can I restart it?

Provost
CherylG
Posts: 21,760
Member Since: ‎11-12-2008
Message 2 of 10 (5,238 Views)

Re: beats audio stopped working on hp envy 17

[ Edited ]

Try a hard reset, works sometimes.Disconnect all external devices first.

1-remove power cord and battery

2-press power button for 30-60 seconds

3-reinstall only power cord for first startup.

4-power on


******Clicking the Thumbs-Up button is a way to give Kudo's -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others who are searching**
Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 3 of 10 (5,233 Views)

Re: beats audio stopped working on hp envy 17

Do you see beats icon on right hand side of your taskbar or in notification area? The keyboard shortcut to Enable or Disable beats feature is FN + B 

 

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
Honor Student
mathes96
Posts: 4
Member Since: ‎08-09-2011
Message 4 of 10 (5,225 Views)

Re: beats audio stopped working on hp envy 17

[ Edited ]

Hmm, what is a hard reset? I just did it and nothing changed. Imean, even in the log files there is nothing different.

I cant start beats audio whatever way i try to, it doesnt start automatically, so no sign in the statusbar

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 5 of 10 (5,206 Views)

Re: beats audio stopped working on hp envy 17

Click Start button and in search box type "msconfig" without quotes. It would be open system configuration window

 



 

Navigate to startup tab and look for beats audio option and make sure this option has a checkmark beside it so that it starts automatically when you turn on windows.

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
Honor Student
mathes96
Posts: 4
Member Since: ‎08-09-2011
Message 6 of 10 (5,200 Views)

Re: beats audio stopped working on hp envy 17

Ah, thats nice, but i have got a german windows, so there is no HP MediaSm...

Not even a German equivalent.

 

 

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 7 of 10 (5,196 Views)

Re: beats audio stopped working on hp envy 17

@mathes96

It was just a screenshot to show how "System Configuration" would look like. It wouldnt look the same on your Notebook

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
Honor Student
mathes96
Posts: 4
Member Since: ‎08-09-2011
Message 8 of 10 (5,185 Views)

Re: beats audio stopped working on hp envy 17

Ah,ok Sadly there was no such checkbox.
Apartently its totally blocked
Honor Student
krebs303
Posts: 2
Member Since: ‎10-15-2012
Message 9 of 10 (4,459 Views)

Re: beats audio stopped working on hp envy 17

When delivered Beats was not working on my envy. I installed the IDT HD CODEC and it work for about 4 hrs. and then no sound at all. I reinstalled and it worked for 3 days and then many many problems. The audio manager would show no devices. trying to reinstall would bring error messages from hardware not compatible or microsoft buss error. There had been a large windows 7 seven update so I did a system restore. I still will get no audio at times reinstall drivers IDT HD Driver v. 6.10.6381.0 and it will work again.

I do not see any drivers more current

please help

Honor Student
krebs303
Posts: 2
Member Since: ‎10-15-2012
Message 10 of 10 (4,455 Views)

Re: beats audio stopped working on hp envy 17

while writing last post it stopped again

new message: Windows Common Shell dll. stopped working

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation