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Top Student
Balakrishnan
Posts: 7
Member Since: ‎11-30-2011
Message 11 of 31 (5,897 Views)

Re: can not uninstall hp support assistant

I m using Windows 7 Home Premiums 64 bit. HP Support Assistant doesnt work. Try to uninstall but an error message appeared " The windows Installer Service could not be accessed. This can occur if the windows installer is not correctly installed. Contact your support personnel for assistance"

 

Windows Installer Service status is stopped and I couldn't reverse it

 

I also tried to reinstall through HP Recovery Manager but unsuccessful.

 

Bala

Grad Student
HPSAwizard
Posts: 250
Member Since: ‎04-05-2011
Message 12 of 31 (5,885 Views)

Re: can not uninstall hp support assistant

There is probably an MSI corruption. Try the following tool from Microsoft to see if it uninstalls HPSA.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

 

You can download and install the latest version of HPSA from:

 

www.hp.com/go/hpsupportassistant

I work on behalf of HP.

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Top Student
Balakrishnan
Posts: 7
Member Since: ‎11-30-2011
Message 13 of 31 (5,875 Views)

Re: can not uninstall hp support assistant

I followed the link to uninstall HP Support Assistant forum microsoft FixIt. Now the program HP Support Assistant doesn't appear in the program list Install / uninstall in the control panel.

 

So I tried to reinstall through Recovery Manager but failed.

 

Bala

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 14 of 31 (5,874 Views)

Re: can not uninstall hp support assistant

Download the latest version of HPSA, see if it installs.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

Top Student
Balakrishnan
Posts: 7
Member Since: ‎11-30-2011
Message 15 of 31 (5,857 Views)

Re: can not uninstall hp support assistant

Downloaded from the link but couldn't install it. It reads the program didn't install properly. Retried many times but unsuccessful

 

Bala

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 16 of 31 (5,849 Views)

Re: can not uninstall hp support assistant

[ Edited ]

See if there is HSPA or HP Advisor in the uninstall menu, if either is there uninstall them and try HPSA installer again.

 

 

Top Student
Balakrishnan
Posts: 7
Member Since: ‎11-30-2011
Message 17 of 31 (5,838 Views)

Re: can not uninstall hp support assistant

Unsuccessful to uninstall HPSA. " Error 1316. A network error occurred while attempting to read from the file C:\windows\installer\HP Support Assistant.msi"

 

Bala

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 18 of 31 (5,837 Views)

Re: can not uninstall hp support assistant

Top Student
Balakrishnan
Posts: 7
Member Since: ‎11-30-2011
Message 19 of 31 (5,803 Views)

Re: can not uninstall hp support assistant

Windows says it successfully uninstalled HPSA and true the program didn't appear in the program list in the control panel. When I tried to reinstall HPSA,  a message appeared the file already exists and weather to override. I clicked override to all files but again a message says it didn't install properly. I retried but same result. Tried to install thru Recovery Manager and still failed to reinstall HPSA.
 
Bala
Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 20 of 31 (5,797 Views)

Re: can not uninstall hp support assistant

Reinstalling HPSA from Recovery manager is a bad Idea, it will install the Old version, which may not be supported anymore or have conflicts with other software or Windows itself, always attempt installation by downloading the latest version of HPSA from the HP website.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation