02-12-2012 08:00 PM
I m using Windows 7 Home Premiums 64 bit. HP Support Assistant doesnt work. Try to uninstall but an error message appeared " The windows Installer Service could not be accessed. This can occur if the windows installer is not correctly installed. Contact your support personnel for assistance"
Windows Installer Service status is stopped and I couldn't reverse it
I also tried to reinstall through HP Recovery Manager but unsuccessful.
02-13-2012 09:38 AM
There is probably an MSI corruption. Try the following tool from Microsoft to see if it uninstalls HPSA.
You can download and install the latest version of HPSA from:
Click on Kudos if you like the response.
02-13-2012 06:13 PM
I followed the link to uninstall HP Support Assistant forum microsoft FixIt. Now the program HP Support Assistant doesn't appear in the program list Install / uninstall in the control panel.
So I tried to reinstall through Recovery Manager but failed.
02-15-2012 10:44 AM - edited 02-15-2012 10:48 AM
See if there is HSPA or HP Advisor in the uninstall menu, if either is there uninstall them and try HPSA installer again.
02-15-2012 07:05 PM
Unsuccessful to uninstall HPSA. " Error 1316. A network error occurred while attempting to read from the file C:\windows\installer\HP Support Assistant.msi"
02-19-2012 08:28 PM
02-20-2012 10:06 AM
Reinstalling HPSA from Recovery manager is a bad Idea, it will install the Old version, which may not be supported anymore or have conflicts with other software or Windows itself, always attempt installation by downloading the latest version of HPSA from the HP website.
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)