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04-18-2012 05:20 PM
My hp dv7 recently crashed on me. I had a friend of mine; who is a computer geek, help me out. Well now, my computer just is not the same. My fingerprint scan does not work at all now, my beats audio is not there anymore, and I'm sure there are other things that is not doing what it is suppose to do that I haven't come across yet. My question is..Is there a way to get my computer back to the way it was when I first got it.
Very uphappy person
Solved! Go to Solution.
04-18-2012 05:40 PM
There are few solutions to Restore the PC to its original condition.
Check the below link for more details:
Backup all imporant files before you will do anything.
04-19-2012 06:55 AM
When I type in Recovery to select recovery manager, that option is not available. It has the option for "system restore". The recovery manager screen does not come up at all.
04-19-2012 07:08 AM
Do you use now retail Windows copy or pre-installed by HP?
04-19-2012 07:21 AM
Please write your notebook product number (p/n), which system are you using and country of purchase.
How to Locate the Notebook product number (p/n)
04-19-2012 07:45 AM
Latest software and drivers for your specific model you may download from here.
04-19-2012 08:17 AM
The below link will show you how to check which system you've got 32 bit or 64 bit:
Drivers and software for Windows 7 32 bit are here
Drivers and software for Windows 7 64 bit are here.