cursor stops responding until windows key is pressed (145 Views)
Reply
Top Student
gerrard_2080
Posts: 10
Registered: ‎07-28-2013
Message 11 of 12 (40 Views)

Re: cursor stops responding until windows key is pressed

sorry for late reply..could'nt get around internet.
this  problem starts occuring  after five minutes  each time I start my system and keeps  repeating , It get  frustated by it and have to  restart . then it  behaves normal for a while but  then again  it starts again...:/

Distinguished Professor
RedRose0528
Posts: 3,429
Registered: ‎03-28-2012
Message 12 of 12 (33 Views)

Re: cursor stops responding until windows key is pressed

Gerrard_2080,

 

No worries.

 

I would like you to boot into safe mode with networking and test the issue there. Try staying in safe mode for about 10 minutes to get a good test result.

 

1.    Shut down the computer and locate the F8 key on the keyboard.

2.    When you turn the computer on, tap the F8 key repeatedly as soon as you hit the power button.

3.    If successful you should be a black screen with a series of options.

4.    Using the arrow keys and toggle down to safe mode with networking and press enter

 

Once you have been able to test the issue for a decent amount of time, restart the computer back into regular windows.

 

Please respond with your results.

 

Thanks

 

 

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
I work for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation