02-26-2010 06:44 AM
I've been asked to recover a dv5000 notebook that has a totally wiped hard drive. I ordered and received the recovery discs from HP.
I received three discs:
1. Operating System CD
2. Application and Driver Recovery DVD
3. HP QuickPlay 2.0 Application Restore CD
No instructions were included.
When I boot from the operating system CD, I get a regular XP Home install. I thought I would get a recovery menu, and the operating system and recovery partition would be restored. Am I wrong? Should I be going about this in a different way?
Any help will be greatly appreciated!
02-27-2010 08:36 AM
Hi dave 7692, I think to recover the laptop with the recovery console (using the F-11 key at startup) you would have to have an OS (even a damaged one) on the hard drive. You stated the disc was clean, so I think that there's nothing to recover (someone may reply with other/better advice).
Since you seem to have the discs to do a full recovery (start over), I would do the full install with XP, then use the other 2 discs to replace the drivers and HP software.
Now there may be a way to use the recovery partition after you re-install XP, but this is where it's above me :-)
ProBook 4710S, Win 8 Pro 32 bit, T6570 @ 2.1Ghz, 320GB, 3GB, ATI Mobility HD 4330
Elitebook 8440p Win 7 Enterprise x64, M520 2.4 Ghz, 250GB 4 GB, Intel HD Graphics
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- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
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