dv6000 restore pc back to factory software? (3320 Views)
Reply
Honor Student
ReneFu
Posts: 4
Registered: ‎08-01-2011
Message 1 of 8 (3,320 Views)
Accepted Solution

dv6000 restore pc back to factory software?

Could not find restore disk on the software driver section how can i obtain. she can not find the restore disk that came with machine

 

Daughter purchased new based on my recommendations- 2008 machine, and now needs to be rebuilt.  Had been booting, followed by blue screen.  

I took the unit and started it, but auto-update started a MS SP download (Vista SP1?), and I unplugged the unit in the middle of update. Now it just starts part 3 or 3 and 0% complete but keeps restarting (overnight).

Really want to just restore the pc back to the original condition when she purchased it.

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 8 (3,303 Views)

Re: dv6000 restore pc back to factory software?

Hi,

            

You can order a replacement set of Recovery Discs using the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

 

If you have any problem with this link, order them directly from HP.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.



Regards,

 

DP-K



---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Associate Dean
Vidya
Posts: 6,014
Registered: ‎07-17-2009
Message 3 of 8 (3,299 Views)

Re: dv6000 restore pc back to factory software?

If you are in US and if David's information does not help in ordering the Recovery discs from HP, please try ordering them from the following weblink:

http://www.computersurgeons.com/

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on White “Kudos” STAR to say thanks!***
Honor Student
ReneFu
Posts: 4
Registered: ‎08-01-2011
Message 4 of 8 (3,289 Views)

Re: dv6000 restore pc back to factory software?

thank you David..But it was not found on the hp.com support site as an option for recovery disk (DV6000), and seemed to put me into a loop as this unit is no longer under warranty

Master's Graduate
Mahadev_Tech
Posts: 361
Registered: ‎04-24-2011
Message 5 of 8 (3,288 Views)

Re: dv6000 restore pc back to factory software?

Hi,

 

You can order the recovery disks from the link provided by David or Vidya.

 

Just also wanted to let you know that HP ships teh notebooks with recovery partition through which you can get the computer to orginal factory conditions. If the partition is intact you can tap the F11 key @ HP logo when the system is powered on.

This would boot to the recovery partition. From their follow the onscreen instruction to perform recovery.

 

Recovery info: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00006110&lc=en&cc=us&dlc=en

 

Troubleshooting info: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&tmp_track_link=ot_recdoc/c01443317/en_...

Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped**
Honor Student
ReneFu
Posts: 4
Registered: ‎08-01-2011
Message 6 of 8 (3,287 Views)

Re: dv6000 restore pc back to factory software?

thank you Vidya.  I too am an hp employee, as trying to help my daughter.  Went to the site, looks like the right spot...;however she has a DV6000 with Vista Home Premium.  Not an option I can order from said site

Associate Dean
Vidya
Posts: 6,014
Registered: ‎07-17-2009
Message 7 of 8 (3,283 Views)

Re: dv6000 restore pc back to factory software?

DV6000 is just a series. It is not the exact model number. Refer the following weblink to find the model number:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&cc=us&dlc=en&lc=en

 

If it is a customized model, please share the product number.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on White “Kudos” STAR to say thanks!***
Honor Student
ReneFu
Posts: 4
Registered: ‎08-01-2011
Message 8 of 8 (3,273 Views)

Re: dv6000 restore pc back to factory software?

Simple and Elegant just F11 and factory image recovery...Thanks from a beginner who was spending time when the solution was right in front of me.  "Kudos" for the quick and effective response!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation