10-23-2009 02:54 PM
os Windows 7 64-bit
Optiarc BD ROM BC-5500S ATA
* no drivers.
After updating to windows 7 64-bit - it gave me a generic cd-rom driver from windows .. i need the the orginial drivers or the updated sony drivers.. i have the swsetup folder (were all the hp drivers are stored) and files but i dont know what is what thanks to all the diffrent drivers being named by # .. "sp23434"
* if someone knows were they are, on the restore cd and could type the path were i could find it .. i would be happy with that thank you
10-30-2009 10:10 PM
I have the same exact problem. I installed Win 7 64 Home Preium and lost all video playback capability. No DVD or Blue Ray. I chatted with HP and they told me to download DVD Play and HP Media Smart Windows 7 drivers but they don't work. I tried to download Vista 64 drivers but they don't work. I uninstalled everything and reinstalled it all back and they only thing that doesn't work is the DVD and BR player. It all worked perfectly before the upgrade.
I think it has something to do with Cyberlink program in the system. I noticed that the Cyberlink Power to Go is ver6 on my HP DV7 notebook and that version is not compatible with Win 7 or Blue Ray according to Cyberlink but it seemed to work fine.. You have to upgrade for $79.95 for Blue Ray. I can't find any other drivers by another company. So now I can't play any DVD or Blue Ray.
Let me know if you find something that works.
10-30-2009 11:00 PM
don't waste your money ...
dl the hp quick play - for free
and the dvd thing
so the HP Quick play site is borken it says you dl 3.7 v.6112 ... but its really 3.7 v6310
anyways .. it should be in your swsetup folder re install it ..
but instead go to compatibality ->vista sp2 .. and set it .. ( the dvd play thing has nothing to do with the blueray playback its all in the quick play and can only work in the hp quick play.. you want verion 3 up )
open the blue ray drive and close it about 10 times, click your heels and it should work ... i dont think hp directly makes the software
and to note .. if hp cared they would put a quick play dl link in there driver section .. so good luck finding it, if u dont have it cause i cant find it right now... the only way to get it ..if u cant google it (its somewere on the cyberlink site)... would be to use a recovery cd restore factory settings then save swsetup files then reinstall windows 7 .. in a way they sell laptops tell everyone they can play bluerays but dont suport it fully since they hide the software if something goes bad or a user makes a mistake
11-14-2009 04:59 PM
11-19-2009 04:25 PM
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)