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Honor Student
Posts: 2
Member Since: ‎01-29-2012
Message 1 of 8 (9,767 Views)
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dvd/cd is not working on Pavilion dv7

Hi, I am having problems with my DVD/CD player - it is not working. The loader opens up and when you insert disk, it make running noise but nothing registers. When I open my computer tab there is no indication of CD.

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Accepted Solution

Re: dvd/cd is not working on Pavilion dv7

Hi,

 

First, try the automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive is now working.

 

If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter. 

 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.



Regards,

 

DP-K

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Provost
Posts: 40,205
Member Since: ‎01-29-2009
Message 2 of 8 (9,756 Views)

Re: dvd/cd is not working on Pavilion dv7

Hi,

 

Please try this first:

 

   http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

Regards

BH
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Provost
Posts: 35,642
Member Since: ‎09-24-2010
Message 3 of 8 (9,756 Views)

Re: dvd/cd is not working on Pavilion dv7

Hi,

 

First, try the automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive is now working.

 

If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter. 

 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.



Regards,

 

DP-K

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Microsoft MVP - Windows Experience

Honor Student
Posts: 2
Member Since: ‎01-29-2012
Message 4 of 8 (9,740 Views)

Re: dvd/cd is not working on Pavilion dv7

Thanks alot for fixing theproblem at rapid speed. You are a life saver.
Provost
Posts: 35,642
Member Since: ‎09-24-2010
Message 5 of 8 (9,735 Views)

Re: dvd/cd is not working on Pavilion dv7

Hi,

 

You're welcome, glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Windows Experience

Student
Posts: 1
Member Since: ‎11-03-2013
Message 6 of 8 (4,698 Views)

Re: dvd/cd is not working on Pavilion dv7

the dvd not open,i press the button but not it open

HP Support Agent
Posts: 5,407
Member Since: ‎09-03-2013
Message 7 of 8 (4,627 Views)

Re: dvd/cd is not working on Pavilion dv7

Hi incrosnatu,

 

So your CD/DVD tray is not opening, sorry to hear that. Do you have a CD or DVD in the drive by any chance? What is your operating system? What is your product number?

 

Find your product number on a notebook:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
Student
Posts: 1
Member Since: ‎01-08-2014
Message 8 of 8 (3,791 Views)

Re: dvd/cd is not working on Pavilion dv7

i have tried the steps of the automated fixit and it says a problem is there but cant fix it, so i tried the sfc /scannow and followed the device manager steps with a computer restart afterward and the DVD player is still not working. it says all drivers are up to date over the internet.  any other ideas would be appreciated.

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