Question
how do i unlock my hp laptops keyboard
Replies (30)
Reply
 
Top Student
amyhammerle
Posts: 6
Member Since: ‎09-15-2013
Message 11 of 31 (13,951 Views)

Re: how do i unlock my hp laptops keyboard

Hello,  I have an HP G60 laptop.  A couple of weeks ago, the keyboard stopped working.  It would allow me to type in my password, but then it would stop working.  I plugged in an external keyboard and that works, but it is a pain!  I have tried taking my battery out and also pushing the fn key.  The model number is G60-441 US.  Does anyone have any other suggestions?  Thanks!  Amy

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 12 of 31 (13,923 Views)

Re: how do i unlock my hp laptops keyboard

Hello Amyhammerle,

 

 I understand your keyboard is not functioning correctly, is that correct? I will be happy to help you.

 

Does the keyboard have issues only when trying to log in, or does it have the same issue in multiple programs?

 

Please respond back at your earliest convenience.

Thanks

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Top Student
amyhammerle
Posts: 6
Member Since: ‎09-15-2013
Message 13 of 31 (13,920 Views)

Re: how do i unlock my hp laptops keyboard

Hi, Thanks for your response.  The keyboard was working long enough to let me put my password in to get to my home screen, then it stopped working completely.   It actually worked for a few minutes last night, but then I re-booted the computer and it stopped working again.  This morning, it did not work at all, I couldn't even put my password in.  So, in a nutshell, it is not working at all.  Thanks!  Amy

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 14 of 31 (13,917 Views)

Re: how do i unlock my hp laptops keyboard

@Amyhammerle,

 

Thank you for that information.

 

Can you please provide the full model of the G60 that you have. If you are unsure where to locate that information have a look at this document for help.

 

Please respond back at your earliest convenience.

Thanks

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Top Student
amyhammerle
Posts: 6
Member Since: ‎09-15-2013
Message 15 of 31 (13,899 Views)

Re: how do i unlock my hp laptops keyboard

RedRose0528, The product number is NW142UA#ABA.  Thanks very much for your help!

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 16 of 31 (13,868 Views)

Re: how do i unlock my hp laptops keyboard

amyhammerle,

 

Try uninstalling and reinstalling the keyboard driver.

 

  1. Access  the device manager
  2. Expand the keyboard section
  3. Right click on the standard 101/102-key or Microsoft PS/2 keyboard
  4. Left click on uninstall
  5. Once done restart the computer Note. Please have the external keyboard plugged in so you can log in
  6. Once you are back on your main desktop wait about 3 minutes to allow the driver to install

 

Once done test your keyboard.

 

Please respond with your results. 

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Top Student
amyhammerle
Posts: 6
Member Since: ‎09-15-2013
Message 17 of 31 (13,855 Views)

Re: how do i unlock my hp laptops keyboard

Hi RedRose0528, I went to the device manager and expanded the keyboard section, the only item to click on was "HID keyboard device," so I did that and then uninstalled it, restarted and waited for the driver to reinstall.  It did reinstall, I checked, but the keyboard still does not work.  When I expanded the keyboard section after the reinstall, it now has 2 options - HID keyboard device and standard PS/2 keyboard.  Any other thoughts?  Thanks!

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 18 of 31 (13,848 Views)

Re: how do i unlock my hp laptops keyboard

Amyhammerle,

 

I would like you to check your BIOS version .

 

Use this document to help you determine the current version of BIOS that is installed. When you open the document scroll down and step 1 will show you how to find the information.

 

Please respond back with your version of BIOS.

 

Also are you using windows vista, or windows 7?

 

 

Please respond back at your earliest convenience.

Thanks

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Top Student
amyhammerle
Posts: 6
Member Since: ‎09-15-2013
Message 19 of 31 (13,838 Views)

Re: how do i unlock my hp laptops keyboard

I am using Windows 7 and the Bios version is HP F.52, 8/26/2009.

 

Thanks!

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 20 of 31 (13,814 Views)

Re: how do i unlock my hp laptops keyboard

Amyhammerle,

 

Thank you for that information .

 

There looks to be a BIOS update available. This link will take you to the update.

 

  1. Once you have the update up press download
  2. Save the download first (Note please have the AC adapter plugged in throughout the process)
  3. Once the file is saved install it
  4. The computer will probably restart itself which is normal

 

Once the computer is back up test out the keyboard.

 

Please respond when possible.  

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation