Re: hp envy x2 windows 8.1 preview sleep of death (321 Views)
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j_o Tutor
Tutor
j_o
Posts: 20
Registered: ‎10-19-2013
Message 31 of 33 (341 Views)

Re: hp envy x2 windows 8.1 preview sleep of death

I take it back; older driver had its own problem which made it unusable.  I did manage to get 1165 installed, but it still wasn't perfect.  Windows Update installed a NEW graphics driver this morning: v9.14.3.1176; this driver is good!  Yay!  All fixed!

Top Student
Tearstone
Posts: 7
Registered: ‎10-21-2013
Message 32 of 33 (337 Views)

Re: hp envy x2 windows 8.1 preview sleep of death

That is good news! Thank you for reporting the result of the new driver update.

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goodintentions
Posts: 28
Registered: ‎03-12-2013
Message 33 of 33 (321 Views)

Re: hp envy x2 windows 8.1 preview sleep of death

Please understand I'm not frustrated with the driver not functioning properly.  I'm frustrated with the apparent pretenses coming from the tech support people.  In my previous career, I worked in tech.  Our company once rolled out a device that we quickly discovered had a software flaw.  The phone calls started coming in when people began to notice the flaw.  Our tech support people knew this flaw all too well, but they pretended like they had never heard of it everytime.  Looks like the same thing had been happening here.

 

I went into the device manager and did an update to the graphics driver.  Hopefully this will solve it.

 

And please stop pretending like you've never heard of this problem. 

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