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Karmatose
Posts: 8
Member Since: ‎06-26-2014
Message 1 of 5 (207 Views)
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hp pavilion 17 e049wm usb issue win7

Hi there :-)

I have just installed Win7 on my new Pavilion 17 e049wm, and installed what I think are all of the drivers (following instructions from this link, on account that Win7 seems to be unsupported so far for the e049wm)

 

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/looking-for-windows-7-driver-of...

 

This works pretty well, however my device manager still reports an unknown PCI device, SM Bus Controller, USB Controller, and Unknown device. Furthermore, both usb ports on the left of my laptop don't work! :-s Are there any support gurus out there that could lead me in the right direction to fixing this? Any help would be very greatly appreciated, I would be disappointed to be forced into using Windows 8 when it forces users to have microsoft accounts simply to use many 3rd party applications.

 

THanks and kind regards,

Dean Harliwich

Tutor
Karmatose
Posts: 8
Member Since: ‎06-26-2014
Message 2 of 5 (187 Views)

Re: hp pavilion 17 e049wm usb issue win7

A workaround for this (for me) was installing USB 3 drivers from a similar model, which fixed enough of the issue to get the USB ports running-

 

http://drivers.softpedia.com/get/MOTHERBOARD/AMD/MSI-GX60-3BE-AMD-USB-30-Driver-110145-for-Windows-7...

 

Hope this helps future readers!

To the hp team (or other contributors :-) ), my device manager still reports Other devices - PCI Device, SM Bus Controller and Unknown Devices. If anybody knows how to fix this it would be great.

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Paul_Tikkanen
Posts: 45,062
Member Since: ‎07-13-2010
Message 3 of 5 (178 Views)

Re: hp pavilion 17 e049wm usb issue win7

Hi:

 

For the SMBus controller, you need to install the AMD Chipset drivers which is the first file on the webpage.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

The PCI device needs the first driver on the webpage below...

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT...

 

The unknown device needs this driver...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124661-1&cc=us&dlc=en&lc=en...

Tutor
Karmatose
Posts: 8
Member Since: ‎06-26-2014
Message 4 of 5 (146 Views)

Re: hp pavilion 17 e049wm usb issue win7

This fixed the USB issues no worries :-) Thanks!

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Paul_Tikkanen
Posts: 45,062
Member Since: ‎07-13-2010
Message 5 of 5 (141 Views)

Re: hp pavilion 17 e049wm usb issue win7

You're very welcome.

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