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Top Student
drobex011
Posts: 6
Member Since: ‎08-03-2013
Message 1 of 21 (3,502 Views)

hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

I have a probook 4540s c4y90ea model.

I installed windows 7 ultimate OS, but some of the drivers are not installed.

I try on this site allmost everything but I can't install following drivers:

HD 7650 AMD grafic card

Base Systen device x2

Bluetooth Controller.

 

Please, can anyone help!

Dean
Vidya
Posts: 6,505
Member Since: ‎07-17-2009
Message 2 of 21 (3,491 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

Link to HD 7650 AMD grafic card

ftp://ftp.hp.com/pub/softpaq/sp57001-57500/sp57199.exe

 

Link to Base Systen device x2:

ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

For any other drivers you need, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

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Top Student
drobex011
Posts: 6
Member Since: ‎08-03-2013
Message 3 of 21 (3,468 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

Thanks!

I do, like you told me, but bluetooth controller still doesn't work.

Plesae tell me which driver to instal for bluetooth controller.

 

Tahank you very much.

 

Dean
Vidya
Posts: 6,505
Member Since: ‎07-17-2009
Message 4 of 21 (3,465 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

Please provide the hardware id of the bluetooth so that i can suggest the driver. Please refer the steps give above to mentioned thread for getting the hardware id.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Top Student
drobex011
Posts: 6
Member Since: ‎08-03-2013
Message 5 of 21 (3,460 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

 Hardweare id of my comp is c4y90ea. I don't know the id number of bluetooth hardweare.

I just don't know where to find it.

Dean
Vidya
Posts: 6,505
Member Since: ‎07-17-2009
Message 6 of 21 (3,455 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

Your system might have a bluetooth device from one of the 4 suppliers. Try one after the other.

 

Broadcom: ftp://ftp.hp.com/pub/softpaq/sp61501-62000/sp61617.exe
Ralink: ftp://ftp.hp.com/pub/softpaq/sp59501-60000/sp59632.exe
Qualcomm: ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59151.exe
Intel: ftp://ftp.hp.com/pub/softpaq/sp58501-59000/sp58693.exe

I am an HP employee.

Regards,
Vidya

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Top Student
drobex011
Posts: 6
Member Since: ‎08-03-2013
Message 7 of 21 (3,451 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

Problem SOLVED!

Thank's a lot.

Dean
Vidya
Posts: 6,505
Member Since: ‎07-17-2009
Message 8 of 21 (3,448 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

Good to hear that the problem is solved. Which of the listed bluetooth driver help you.

 

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

 

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I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Top Student
mahisanka
Posts: 7
Member Since: ‎10-26-2013
Message 9 of 21 (3,073 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

i have same problem my probook 4540s running windows 8.1 64bit 

blue tooth controller not intalled 

i installed following driver 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5229457&sp...

 

hardware ids

PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00
PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C
PCI\VEN_1814&DEV_3298&CC_0D1100
PCI\VEN_1814&DEV_3298&CC_0D11

Top Student
drobex011
Posts: 6
Member Since: ‎08-03-2013
Message 10 of 21 (3,056 Views)

Re: hp probook 4540s HD 7650 grafic, bluetooth controller, base system device

Thank you very much. My problem was solved.

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