04-01-2014 07:09 PM
Please help me i just Bought HP probook 450 g1 .. and i installed the validity fingerprint sensor succesfully but i don't know how to use the finger print or where i can find it .. i downloaded simplepass .. tha black virsion and i couldn't understand any thing .. and l keeps telling me '' Simplepass can use your windows pass word to log on'' and whenever i write it .. the program tells me .. the password you enterd doesn't match .. and i tried to install HP Client Security Manager .. i keep telling me that ERROR 1001 .. i i want to do is the use the fingerprint ... is that possible in that laptop .. i think i'm going to die
04-02-2014 01:37 PM
As far as I know, your computer is not going to run SimplePass -- it wants to run the HP Client Security Manager.
There are some prerequisites as listed on the System Requirements page. Amongst these: the File Sanitizer Software, both .NET framework 3.5 and 4.5, and others. It is likely that your system has all the necessary software, although you may not have installed the File Sanitizer yet. It is available from your computer's driver page.
- If you do not yet have .NET Framework 4.5, you can download install .NET Framework 4.5.1: Microsoft .NET Framework 4.5.1
It is of vital importance that you have all your Windows Updates in place. Make sure they are indeed complete. If you are one of the people in the world that do not believe in Windows Updates, turn them off later -- this is not the time.
You need to remove and banish that SimplePass software from the system.
- Control Panel > icon view > Programs and Features > find and remove the SimplePass software
- Close all your programs and Shut down the computer
- Disconnect everything (little Unifier for the keyboard / external mouse can stay)
- Perform the Hard Reset for your notebook
- Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The Hard Reset procedure does not wipe out your files nor does it destroy your Windows setup in any way. It just "clears the cobwebs". Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
Unfortunately, this is the extent of my knowledge on the subject. You have a "business" computer and this is "business" software. I perfectly understand that YOU might be just someone sitting in your house somewhere on the planet -- it is the COMPUTER and the SOFTWARE that is the difference here.
There is a White Paper on the subject in your Manuals section -- it is useful if you have some background in the subject at all.
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03-25-2015 11:05 AM
Welcome to the HP Community Forum.
all are good in my computer my problem is just to know how to switch it on
I assume by "all are good" you mean that you have installed the Driver and the Security program(s) required for your Operating System and particular system build.
You interact with the Client Security program: you tell the program how you want to access the program and how you want to set up the various security capabilities built into the program.
The Client Security program talks to the Validity Sensor Driver program for you.
The Valdity Sensor Driver software interacts with the fingerprint Reader hardware.
In particular, as with all Security software of this kind, when the Client Security program is working and enabled, there is not an "off and on" switch on the fingerprint Reader, the fingerprint Reader works, that is, it switches itself on, when certain conditions are met within the Validity Sensor Driver software.
If you want to ask a specific question regarding your installation of the Client Security program, you might best start you own New Post on the subject. You are more likely to receive help if you ask a specific question related to your situation on your own Post.
Please include pertinent details in your new Post - the more detailed your request, more likely it is that an Expert will understand your question and select it for a response.
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