my computer goes to a blue screen when i turn it on (185 Views)
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Student
sexygoat
Posts: 1
Member Since: ‎01-27-2013
Message 1 of 3 (185 Views)

my computer goes to a blue screen when i turn it on

My lap top will turn on and look like its going to got to the normal windows but have it loads it goes to a blue screen and all you can see is the mouse. I. Ran a system diagnostics that said " hard disk test" failed and hard disk 1 full (306) I don't know what to do now or even if I found the problem
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DavidPK
Posts: 30,703
Member Since: ‎09-24-2010
Message 2 of 3 (180 Views)

Re: my computer goes to a blue screen when i turn it on

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.

 

2.  Double check the error code as a failure of the comprehensive ( Full ) test on the primary drive ( Hard Disk 1 ) is usually 305, whereas a similar failure on the secondary drive ( Hard Disk 2 if your notebook has 2 HDDs ) would be 306.

 

Regards,

 

DP-K

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Student
Trw23
Posts: 1
Member Since: ‎06-29-2014
Message 3 of 3 (15 Views)

Re: my computer goes to a blue screen when i turn it on

HP G42-475DX Notebook PC,  when I turn it on, it is only a blue screen. I'm out of state and need my computer, I'm borrowing one now to write to you.

 

I have no idea what to do, can you help

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