my laptop is running slow and freezing. how do i fix it? (139 Views)
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Honor Student
DTCotton
Posts: 2
Registered: ‎11-24-2012
Message 1 of 4 (139 Views)

my laptop is running slow and freezing. how do i fix it?

My laptop (hp G62-341NR) is slow in loading pages, and freezing up. I frequently have to recover the webpages or use the refresh button. How do I fix it?

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 4 (121 Views)

Re: my laptop is running slow and freezing. how do i fix it?

Hi,

 

Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

 

Regards,

 

DP-K

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Honor Student
DTCotton
Posts: 2
Registered: ‎11-24-2012
Message 3 of 4 (114 Views)

Re: my laptop is running slow and freezing. how do i fix it?

Hi,

  Thanks for the suggestion.  I tried to do what you said.  When I went in to the diagnostics I couldn't find a button or icon to test my system.  Any other help that might solve this problem?

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 4 of 4 (113 Views)

Re: my laptop is running slow and freezing. how do i fix it?

Hi,

 

When you navigate to the Diagnostics tab of your Bios Menu, do you see anything like the option in the first image on the link below?

 

Bios Diagnostic Options.

 

If you do, try using the arrow keys to highlight the relevant test and then hit enter.

 

Let me know if neither of the test options show.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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