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Student
ahall
Posts: 1
Member Since: ‎04-29-2012
Message 1 of 3 (11,852 Views)

my microsoft word and excel programs won't work and files won't open.

After an automatic HP update, my Microsoft Word and Excel programs won't work and my files won't open.  What caused this and what can I do to fix the problem without losing my files?  I have files that are part of my work and I HAVE to have them ASAP.  Please help.

 

Thanks in advance.

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Paul_Tikkanen
Posts: 43,885
Member Since: ‎07-13-2010
Message 2 of 3 (11,849 Views)

Re: my microsoft word and excel programs won't work and files won't open.

Hi:

 

Try running the system restore utility and select a restore point to a time before the automatic HP update ran.

 

If you are unfamiliar with how to use this program, please read the info at the link below.

 

http://windows.microsoft.com/en-US/windows7/products/features/system-restore

 

Then change you HP update program to notify you that there are updates and you choose when to install them rather than it being done automatically.

 

That way you can run them and find out which one is blowing up your system and you can prevent that one from running the next time.

 

Or you can just leave things as they are if they are working OK for you.

 

Paul

Regents Professor
ManjunathTech
Posts: 5,032
Member Since: ‎01-21-2012
Message 3 of 3 (11,848 Views)

Re: my microsoft word and excel programs won't work and files won't open.

Hi

 

Please find the steps to resolve your issue.

 

  1. Open Installed Updates by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.

  2. Click the update that you want to remove, and then click UninstallAdministrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.


    Or Try this step


    If this does not resolve your issue then you can try a System restore to the date where unit was working fine steps provided below for you.


    Start in search box type System Restore then click on it then select the Date where unit was working fine.



Let us know how it goes!

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Manjunath
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