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Student
Posts: 1
Member Since: ‎04-29-2012
Message 1 of 6 (14,310 Views)

my microsoft word and excel programs won't work and files won't open.

After an automatic HP update, my Microsoft Word and Excel programs won't work and my files won't open.  What caused this and what can I do to fix the problem without losing my files?  I have files that are part of my work and I HAVE to have them ASAP.  Please help.

 

Thanks in advance.

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Provost
Posts: 51,798
Member Since: ‎07-13-2010
Message 2 of 6 (14,307 Views)

Re: my microsoft word and excel programs won't work and files won't open.

Hi:

 

Try running the system restore utility and select a restore point to a time before the automatic HP update ran.

 

If you are unfamiliar with how to use this program, please read the info at the link below.

 

http://windows.microsoft.com/en-US/windows7/products/features/system-restore

 

Then change you HP update program to notify you that there are updates and you choose when to install them rather than it being done automatically.

 

That way you can run them and find out which one is blowing up your system and you can prevent that one from running the next time.

 

Or you can just leave things as they are if they are working OK for you.

 

Paul

Associate Dean
Posts: 5,541
Member Since: ‎01-21-2012
Message 3 of 6 (14,306 Views)

Re: my microsoft word and excel programs won't work and files won't open.

Hi

 

Please find the steps to resolve your issue.

 

  1. Open Installed Updates by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.

  2. Click the update that you want to remove, and then click UninstallAdministrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.


    Or Try this step


    If this does not resolve your issue then you can try a System restore to the date where unit was working fine steps provided below for you.


    Start in search box type System Restore then click on it then select the Date where unit was working fine.



Let us know how it goes!

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Manjunath
Top Student
Posts: 5
Member Since: ‎06-25-2011
Message 4 of 6 (570 Views)

Re: my microsoft word and excel programs won't work and files won't open.

my microsoft excel & word programs will not open.  flag says to repair using controp pane.  this did not work.  pleas let me know what to do, thanks, frank withrow

PhD Student
Posts: 833
Member Since: ‎05-06-2013
Message 5 of 6 (561 Views)

Re: my microsoft word and excel programs won't work and files won't open.


frankwithrow wrote:

my microsoft excel & word programs will not open.  flag says to repair using controp pane.  this did not work.  pleas let me know what to do, thanks, frank withrow


Hello,

 

Thank you for posting in the HP Support Forum.

 

1. Check your Office license key and keep it handy

(if you cannot find it, use one of these 3rd party utilitities to read the key -> https://www.magicaljellybean.com/keyfinder/  or  http://www.nirsoft.net/utils/product_cd_key_viewer.html  - both are free)

 

2. Read the appropriate article and follow the instructions:

 

Office 2013 or Office 365:

https://support.office.com/en-us/article/Uninstall-Office-2013-or-Office-365-from-a-Windows-computer...

 

Office 2010:

https://support.office.com/en-ca/article/Uninstall-or-remove-Microsoft-Office-2010-suites-90635a1d-a...

 

Office 2003 / 2007 / 2010:

https://support.microsoft.com/en-us/kb/971179

 

After uninstalling the software from Control Panel, you might also need to run removal utility.

 

3. Finally, re-install your Office suite using either online installer mode or offline media (depending on your Office licence type)

 

 

The above instructions should fix the issue.

Best wishes,
IT_WinSec
Hewlett-Packard employee | HP Enterprise Services
Although I work for HP, I express my personal opinion.

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Distinguished Professor
Posts: 4,911
Member Since: ‎06-05-2012
Message 6 of 6 (551 Views)

Re: my microsoft word and excel programs won't work and files won't open.


ahall wrote:

After an automatic HP update, my Microsoft Word and Excel programs won't work and my files won't open.  What caused this and what can I do to fix the problem without losing my files?  I have files that are part of my work and I HAVE to have them ASAP.  Please help.

 

Thanks in advance.


Here's something you might try before restoring and stuff like that. Copy those files to a USB and open them on a working Office Word, Excel and see if they open. This will determine if the files created were good and not corrupted-then we will know if the files are ok before going to do a restore of the system.

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