04-29-2012 05:23 PM
After an automatic HP update, my Microsoft Word and Excel programs won't work and my files won't open. What caused this and what can I do to fix the problem without losing my files? I have files that are part of my work and I HAVE to have them ASAP. Please help.
Thanks in advance.
04-29-2012 05:34 PM
Try running the system restore utility and select a restore point to a time before the automatic HP update ran.
If you are unfamiliar with how to use this program, please read the info at the link below.
Then change you HP update program to notify you that there are updates and you choose when to install them rather than it being done automatically.
That way you can run them and find out which one is blowing up your system and you can prevent that one from running the next time.
Or you can just leave things as they are if they are working OK for you.
04-29-2012 05:50 PM
Please find the steps to resolve your issue.
Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
Click the update that you want to remove, and then click Uninstall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Or Try this step
If this does not resolve your issue then you can try a System restore to the date where unit was working fine steps provided below for you.
Start in search box type System Restore then click on it then select the Date where unit was working fine.
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