"iTunes has stopped working" in windows 8 (1020 Views)
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Top Student
allized
Posts: 3
Registered: ‎10-13-2013
Message 1 of 8 (1,020 Views)

"iTunes has stopped working" in windows 8

I've looked at various support boards including apple. 

 

I was able to download and install itunes no problem. 

 

I opened itunes, signed in to the store, watched a video, all was good. 

 

Now whenever I open itunes, I automatically get the error "Itunes has stopped working". 

 

I've tried uninstalling every apple program on my computer and ensuring there are no files or folders left behind, and then reinstalling the software. I still get the same error. 

 

Any help would be greatly appreciated!

Top Student
allized
Posts: 3
Registered: ‎10-13-2013
Message 2 of 8 (999 Views)

Re: "iTunes has stopped working" in windows 8

Solved it. 

Honor Student
NA-Colombo
Posts: 3
Registered: ‎10-14-2013
Message 3 of 8 (989 Views)

Re: "iTunes has stopped working" in windows 8

How did you solve it? Please share your expertise. I am having the same problem.

Top Student
allized
Posts: 3
Registered: ‎10-13-2013
Message 4 of 8 (984 Views)

Re: "iTunes has stopped working" in windows 8

I found this thread on the apple forums. 

 

https://discussions.apple.com/thread/5276047?start=0&tstart=0

 

Even though it applied to Windows 7 I was willing to try anything. The suggestion on the thread that solved the problem was this: 

 

"After contacting Apple, I received a reply from their engineers:

 

Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support

to: C:\Program Files (x86)\iTunes"

 

It worked. I haven't had any issues since. I'm able to get into itunes, sign in to the store, download, play music and videos no problem. 

 

Hope it helps you!

Honor Student
NA-Colombo
Posts: 3
Registered: ‎10-14-2013
Message 5 of 8 (982 Views)

Re: "iTunes has stopped working" in windows 8

Thanks. I will try this and let you know if it works.

Honor Student
NA-Colombo
Posts: 3
Registered: ‎10-14-2013
Message 6 of 8 (963 Views)

Re: "iTunes has stopped working" in windows 8

Your sollution worked. Thanks for sharing it. Best regards

Student
AlainP
Posts: 1
Registered: ‎11-29-2013
Message 7 of 8 (750 Views)

Re: "iTunes has stopped working" in windows 8

Thanks, Great. Your fix also works under Windows 7 Pro and IE10 / IE 11.

Nothing I suspect directly related to HP, but good to see  HP providing solutions neither Microsoft nor Apple can tell!

Student
Svenska253
Posts: 1
Registered: ‎01-20-2014
Message 8 of 8 (330 Views)

Re: "iTunes has stopped working" in windows 8

[ Edited ]

Thank you thank you thank you! My iTunes mysteriously stopped working in late November with no explanation nor any action taken on my part to cause it. I've had a couple of interactions via phone with the nice Apple HelpDesk folks but their answer was to email me links to articles. I can't believe they haven't heard of this problem, and I daresay at some point they would miss the revenue. This solution worked and it was easy to implement. Thank you for taking the time to post this solution!

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