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Top Student
blejku
Posts: 5
Member Since: ‎08-01-2011
Message 1 of 23 (29,282 Views)

touchpad in hp probook 4530s doesnt work

[ Edited ]

hi!

i have just bought hp probook 4530s, installed win7(x64) and all necessary drivers from yours site. all things works fine but touchpad doesnt. while i was installing win7 i needed to use mouse connected via USB beacouse as i said touchpad didnt work. i installed synaptics drivers, tried double click on the left corner of my touchpad and it still doesnt work. i would like to know how i can fix this problem. can anyone help me?

my p/n XX964EA#AKD

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 23 (29,252 Views)

Re: touchpad in hp probook 4530s doesnt work

There should be a touchpad on off tap zone on the upper left of the touchpad, and a light to indicate it is on or off.

 

Page 9 of this document

 

Touchpad on-off.png

Top Student
blejku
Posts: 5
Member Since: ‎08-01-2011
Message 3 of 23 (29,250 Views)

Re: touchpad in hp probook 4530s doesnt work

as i wrote i tried double click at the small point. the light is off all the time- according to the instruction it should works. i dont know what is wrong with it. any other ideas?

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 4 of 23 (29,246 Views)

Re: touchpad in hp probook 4530s doesnt work

Did you use this latest driver

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

I noticed there were 2 different Synaptic drivers on the downloads page.

 

Here is the older version

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

Top Student
blejku
Posts: 5
Member Since: ‎08-01-2011
Message 5 of 23 (29,242 Views)

Re: touchpad in hp probook 4530s doesnt work

yes, i tried this verisions and the others from various sites. i'm afraid that sth is wrong with this device... can someone give me some tips? is it problem with device or drivers? i entered bios but i dont know what i can do here...

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 6 of 23 (29,235 Views)

Re: touchpad in hp probook 4530s doesnt work

[ Edited ]

Does the trackpad pointing device show in Device Manager? any errors in there?

Top Student
blejku
Posts: 5
Member Since: ‎08-01-2011
Message 7 of 23 (29,232 Views)

Re: touchpad in hp probook 4530s doesnt work

in device manager everything is good. it is installed as Synaptics PS/2. after installation there isnt new icon in Start Menu or Task Bar for some touchpad configuration as for example after installation of graphic or sound drivers.

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 8 of 23 (29,230 Views)

Re: touchpad in hp probook 4530s doesnt work

Go to Mouse in Control panel and see it there is a Synaptics tab on the mouse software.

 

Have you rebooted since installation?

Top Student
blejku
Posts: 5
Member Since: ‎08-01-2011
Message 9 of 23 (29,214 Views)

Re: touchpad in hp probook 4530s doesnt work

yes i rebooted several times.

i dont have any synaptics tab in mouse software. i add print screens from my Mouse Software and Device Manager.

http://imageshack.us/g/64/nowyobrazmapybitowej2z.jpg/

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 10 of 23 (29,208 Views)

Re: touchpad in hp probook 4530s doesnt work

If it is under warranty I would send it in for repairs

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