why does my computer keep scrolling up? (2056 Views)
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Honor Student
jamb6921
Posts: 2
Member Since: ‎09-02-2012
Message 1 of 7 (2,056 Views)

why does my computer keep scrolling up?

I have a Compaq Presario CQ57.  I am not able to scroll down in any kind of text documents or in Windows Explorer or any kind of pulldown menus.  When I try to scroll down, it just keeps scrolling back up on its own.  It happens with arrow keys, touchpad, and my mouse.  How do I solve this problem?

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 7 (2,027 Views)

Re: why does my computer keep scrolling up?

Try hard resetting the computer. Maybe a power issue you are running into.

 

To Perform A Hard Reset

Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for 5 seconds)
Disconnect the AC Adapter from the notebook.
Remove the battery from the bottom of the notebook. There will be a switch/button to eject the battery.
Wait at least 1 minute with all power sources disconnected.
Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.

 

Let me know if this helps. If not post back with any new details and we can go from there.

 

Best of luck!

Sean

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Honor Student
eulida
Posts: 2
Member Since: ‎10-31-2013
Message 3 of 7 (1,511 Views)

Re: why does my computer keep scrolling up?

the same thing is happening with my presario as well. i did hard reset as stated above but the issue keeps coming back.

HP Support Agent
Rainbow7000
Posts: 4,700
Member Since: ‎09-02-2013
Message 4 of 7 (1,497 Views)

Re: why does my computer keep scrolling up?

Hi eulida,

 

I have noticed your post about your computer scrolling up and also noted you have tried a hard reset. I would like to help you the best I can, could you please respond with the following information and I will look further into this issue for you?

 

Your model/product number

 

Which Operating System you are running

 

Thank you,

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Honor Student
eulida
Posts: 2
Member Since: ‎10-31-2013
Message 5 of 7 (1,491 Views)

Re: why does my computer keep scrolling up?

Hi rainbow 7000. it's a really old model, 2006 model v3000 if i remember i right. ive never had serious issues with in the past years (it's a hand-me-down from dad) except that now, it keeps on scrolling up in every single window. used to be a rare situation so i ignored it as it was tolerable. but not anymore. i can simply do nothing with the laptop bec i cant select the icon i wanna open. also, when you open it, it would produce a sound like it's drilling something (i dunno how to describe it haha) dad bought an cq57 a year or 2 ago and it he's having the same problem (although not as bad as mine now) there are times that it kees scrolling as well.

HP Support Agent
Rainbow7000
Posts: 4,700
Member Since: ‎09-02-2013
Message 6 of 7 (1,476 Views)

Re: why does my computer keep scrolling up?

Hello eulida,

 

Thanks for you response.

 

I have researched this issue, although uncommon, I have found a troubleshooting document that I would recommend you follow to try to fix the scrolling issue. If this document does not fix the problem, I will then recommend calling HP's Technical Support to see if there are any other options for you.

 

Please click on the following link: *Note the headline is not your specific issue but the troubleshooting is the same.

 

Troubleshooting Screen Issues

 

 

HP Contact Information

 

 

Good luck to you!

 

 

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Student
2013CVC
Posts: 1
Member Since: ‎05-02-2014
Message 7 of 7 (726 Views)

Re: why does my computer keep scrolling up?

I have the same issue with my HP Desktop.   I have had three "experts" looking at my computer and no one seems to find the problem.  I don't know if it is a driver or port issue.

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