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will66
Posts: 4
Member Since: ‎02-07-2013
Message 1 of 6 (4,276 Views)

why won't my laptop connect to Windows All-user Install Agent Service on start up?

When starting up the laptop I can't sign in on the first screen due to an error message. I then get the sign on screen again and sign on. When I open windows desktop, I get the error that I cannot connect to Windows All-user Install Agent Service which prevents standard users from signing on. I then cannot install any software or open Windows Live Mail. I have tried a hard reset but get the same problem.

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banhien
Posts: 34,153
Member Since: ‎01-29-2009
Message 2 of 6 (4,266 Views)

Re: why won't my laptop connect to Windows All-user Install Agent Service on start up?

Hi,

 

Please try the following instructions:

 

  http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/probems-with-windows-all-user...

 

Regards.

BH
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Honor Student
will66
Posts: 4
Member Since: ‎02-07-2013
Message 3 of 6 (4,262 Views)

Re: why won't my laptop connect to Windows All-user Install Agent Service on start up?

I had this problem a couple of weeks ago. The forced shutdown DOES NOT WORK. I had to restore the system which worked until today. So I have the same problem again. I have done another system restore which has worked. But this does not solve the problem. It has happened twice and will probably happen again. This must be a problem with Windows 8. Is something being done to correct this fault?

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banhien
Posts: 34,153
Member Since: ‎01-29-2009
Message 4 of 6 (4,260 Views)

Re: why won't my laptop connect to Windows All-user Install Agent Service on start up?

Hi,

 

Have you tried the next part:

 

"If that doesn't work or isn't an option, try running the system file checking tool by searching for "cmd.exe" and in the results, right click the item and select Run as Administrator. In the Command Prompt type the following and press enter: sfc /scannow

After the scan is complete it will say if corrupt files were found or not and if they were repaired. If files were repaired, check if the problem persists. If files were found but not repaired, let us know."

 

Regards.

BH
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Honor Student
will66
Posts: 4
Member Since: ‎02-07-2013
Message 5 of 6 (4,245 Views)

Re: why won't my laptop connect to Windows All-user Install Agent Service on start up?

I hate to admit it, but I can't locate the system file checking tool. How do I access it?

Honor Student
will66
Posts: 4
Member Since: ‎02-07-2013
Message 6 of 6 (4,237 Views)

Re: why won't my laptop connect to Windows All-user Install Agent Service on start up?

I found the info I needed on the internet and have started the file checking process. Will report findings later. Thanks for your help.
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