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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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08-07-2015 11:06 AM
First time here, may be in wrong board if so sorry. I have an HP 2000 laptop with Windows 7 , SP1 and all updates installed downloaded windows 10 and installed. Now comes on for a few minutes then restarts over and over. I have reinstalled windows 7 and new updates downloaded windows 10 and installed again, same thing happens. Not to computer smart so thanks for any help.
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Accepted Solutions
08-08-2015 03:14 PM - edited 08-08-2015 03:18 PM
Found solution. Use media creation tool. http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10. Follow instructions. Get correct software-32 bit or 64 bit. Use flash drive it is faster. Be sure to delete or uninstall everything not needed. Empty waste bin. Disable all not needed on start-up.
Installed WIN 10 about 2 hrs ago, so far working fine. Took maybe couple of hrs to install. Be patient, seems to hang sometimes but as I said be patient and it will keep going. May have to reinstall some things (printer,different browser,etc).
Hope this helps.
08-08-2015 10:12 AM
I have the Same Issue except mine started right after i installed win ten and then i reset to erase all files and in the process i got an error that said ssomething like could not complete so i tried again and it started this loop were it boots to hp logo then turns shuts down and then i hear then starts up again and loops
I also have an HP 2000 !!
08-08-2015 03:14 PM - edited 08-08-2015 03:18 PM
Found solution. Use media creation tool. http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10. Follow instructions. Get correct software-32 bit or 64 bit. Use flash drive it is faster. Be sure to delete or uninstall everything not needed. Empty waste bin. Disable all not needed on start-up.
Installed WIN 10 about 2 hrs ago, so far working fine. Took maybe couple of hrs to install. Be patient, seems to hang sometimes but as I said be patient and it will keep going. May have to reinstall some things (printer,different browser,etc).
Hope this helps.
08-09-2015 11:34 AM
Mine was on a sticker on the backside of my laptop. Do a search for product key or go here http://windows.microsoft.com/en-us/windows/where-find-windows-product-key#where-find-windows-product...
08-26-2015 12:09 PM
Do you have access to another pc? Maybe a friend , relative or even public library. You can download the tool to a usb flash drive and then install on your pc. Be sure to follow instructions, get the right one for your pc (32 or 64), click install on another pc, then download.
Hope this helps.
08-29-2015 05:46 AM
09-03-2015 03:39 PM
im having the same issue with my laptop restarting .. i dont have any options to use my keyboard or enough time in between my laptop restarting to do anything..how can i use a usb to download the correct software to fix my laptop?
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