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Honor Student
merimary
Posts: 4
Member Since: ‎11-26-2012
Message 1 of 8 (21,559 Views)

windows 8 factory reset

I need to take my HP notebook pc back to factory reset but can't find where to do it. I hate windows 8, can anyone help me?

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erico
Posts: 26,594
Member Since: ‎01-07-2009
Message 2 of 8 (21,552 Views)

Re: windows 8 factory reset

You will need to locate your Recovery disk set or usb recovery media that you created when you first setup your notebook. Boot from it and you should be able to access the recovery manager and perform a factory image recovery to return your notebook to itsWindows 7 as delivered condition.




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banhien
Posts: 35,438
Member Since: ‎01-29-2009
Message 3 of 8 (21,550 Views)

Re: windows 8 factory reset

Hi,

 

Depending on how did you install Windows 8 you may not need to go back to Factory settings at all. What is your machine ? What was its OS before Windows 8 ? How did you install Windows 8 ?

 

We need more info to be able to help.

 

 

BH
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Honor Student
merimary
Posts: 4
Member Since: ‎11-26-2012
Message 4 of 8 (21,536 Views)

Re: windows 8 factory reset

I bought it new and only a few days ago, but I'm not happy with it and it has alot of my personal info in it. I'd like to take it back for a refund but before I do I have to clear out all my personal info. It is a notebook 2000. I found where to take it back to factory restore and its been sitting there for hours now saying it's preparing. I think it had some internal problems :smileysad:

Honor Student
merimary
Posts: 4
Member Since: ‎11-26-2012
Message 5 of 8 (21,534 Views)

Re: windows 8 factory reset

It has a factory restore on it, but its sitting there for hours now saying preparing. Since I just bought it 4 days ago I didn't create a recovery disk yet.
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erico
Posts: 26,594
Member Since: ‎01-07-2009
Message 6 of 8 (21,522 Views)

Re: windows 8 factory reset

[ Edited ]

merimary wrote:
Since I just bought it 4 days ago I didn't create a recovery disk yet.


IMHO that was not the wisest of plans. Always have a plan B.

 

If you have anything other than a mouse and keyboard connected to the PC, then disconnect it. That can cause failure to complete a recovery.





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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
merimary
Posts: 4
Member Since: ‎11-26-2012
Message 7 of 8 (21,509 Views)

Re: windows 8 factory reset

Yeah I know that wasn't the smartest thing I've ever done. This notebook has some serious issues, it won't even restart when you click restart, have to do it manually. I called what I thought was HP supposrt and got ripped off for $109.00 for them to go through and find the problems. That was one of the dumbest things I've done since buying this waste of space. It wasn't HP at all, but they said they were. Couldn't I just mail this thing to HP and have them fix it or give me another? It's only 5 days old!

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erico
Posts: 26,594
Member Since: ‎01-07-2009
Message 8 of 8 (21,498 Views)

Re: windows 8 factory reset

[ Edited ]

I recommend that you purchase a recovery disk set from HP or an HP partner. That way you will be able to return your notebook to the useable condition it was in when it was delivered to you.

 

The cost for a recovery disk set is usually around $25.00 USD. 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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