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08-24-2010 11:15 AM
You don't need to try all of them.
Download and install only latest version and everything will be ok.
HP ProtectSmart Hard Drive Protection here (ver 184.108.40.206 for 32/64 bit Windows 7)
08-24-2010 09:45 PM
I try all of them. after that my computer can not get in OS. I restore it. I alreay try Ver.220.127.116.11 and 18.104.22.168. It happy the same problem. The device position AMD PCI Express (3GIO) Filter Driver. The code: ACPI\HPQ0004. Have anything I can do?
08-25-2010 07:28 PM - edited 08-25-2010 07:29 PM
1. Post your part number (p/n) . You'll find it at the bottom of the laptop on a sticker, which looks like this.
2. Uninstall from your system HP ProtectSmart Hard Drive Protection and restart it.
Uninstalling Software in Windows 7
3. Go to:
Control Panel -> Devices Manager -> System Devices
and check is it listed there "HP Mobile Data Protection Sensor".
10-30-2010 03:51 AM
Hi i had same problem on (WIn 7 x64), and resolve it.
the key for me was that "HP 3d driveguard supports ONLY intel Raid controller driver..... "
first . check what kind of IDE ATA/ATAPI driver you have installed.
device manager - > IDE ATA/ATAPI controllers
for normal 3D guard work and booting OS you should have standart controller AHCI1.0 Serial ATA installed, if you see AMD AHCI controller of something like that, then you should remove that driver. right mouse click - properties - driver - remove, then reboot youre system, after booting OS check again, that OS automatically install default driver, not AMD, and if it does then you can start to install HP 3D drive guard and reboot and everything should be fine
12-02-2010 11:40 AM
I did a clean install of Windows 7 on my HP Pavilion DV4-1212la. All the other drivers are working but when I checked in Device manager, I see an unknown device with ACPI/HPQ0004. I tried researching and installing different HP Drivers, but then of install, when I restart the system, the logo "Start Windows" make freezed, and its neccessary return to the last restore point. Can you help me choose the best fix for this? Many of the results say that it's 3D Driveguard but I don't see any details regarding 3D Driveguard in the device manager. Please help me locate the right drivers for Windows 7 64bit. Thanks
12-27-2010 11:30 AM
Hi, i have HP DV6t-3100 CTO Entertainment Note Book PC previously i had 64bit Win7 but recently i have installed 32bit and after a fresh installation and installing every suitable driver on driver support page except 2 unknown devices
1 is PCI Simple Communications Controller (seems like dailup modem but i dont have modem on my laptop)
2 is unknown device ( hardware Ids: ACPI/HPQ0004)
i saw on this thread that it is "HP ProtectSmart Hard Drive Protection"
how ever i cant find HP ProtectSmart Hard Drive Protection on my drivers page
help please if anyone have it