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Re: BSOD (39 Views)
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tiltawhirlrev Student
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tiltawhirlrev
Posts: 1
Registered: ‎04-27-2012
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BSOD

‎04-27-2012 03:27 PM

Bought an HP laptop from Walmart about 4 months ago...only identifying marks are on the laptop say 2000...not Presario or Pavillion just 2000...nothing on the bottom...came preloaded with Wondows 7 home prem.....Got the BSOD an tracked every website down and gave this info -

STOP: 0X0000007B (0XF78D663C, 0XC0000034, 0X00000000, 0X00000000)

Every site says the HDD is bad. Sooooooo...I replaced the drive and tried to load Windows 7 Home Prem. and I get the same message. I ran diag. on the ram and the new drive and comes up clean....even tried to load XP and more of the same....any help would be appreciated

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Regents Professor Regents Professor
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Mumbodog
Posts: 10,849
Registered: ‎01-11-2010
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Re: BSOD

‎04-28-2012 01:20 PM

It should have a 1 year warranty with HP, go to the link below and use "chat with online support" to register your notebook purchase with HP, once registered (may yake 2 weeks for registration process to complete) you can get it repaired under warranty.




http://welcome.hp.com/country/us/en/contact_us.html

 

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