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04-27-2012 03:27 PM
Bought an HP laptop from Walmart about 4 months ago...only identifying marks are on the laptop say 2000...not Presario or Pavillion just 2000...nothing on the bottom...came preloaded with Wondows 7 home prem.....Got the BSOD an tracked every website down and gave this info -
STOP: 0X0000007B (0XF78D663C, 0XC0000034, 0X00000000, 0X00000000)
Every site says the HDD is bad. Sooooooo...I replaced the drive and tried to load Windows 7 Home Prem. and I get the same message. I ran diag. on the ram and the new drive and comes up clean....even tried to load XP and more of the same....any help would be appreciated
04-28-2012 01:20 PM
It should have a 1 year warranty with HP, go to the link below and use "chat with online support" to register your notebook purchase with HP, once registered (may yake 2 weeks for registration process to complete) you can get it repaired under warranty.