Blue Screen Error - Windows Vista Home Premium (32bit)

[NV]

I'm facing Blue Screen (BS) problem with my HP dv2910tx laptop with pre-installed Windows Vista Home Premium (32bit). The error details are given below. I face this error every time try to run a full system scan using Norton Internet Security 2010. The blue screen appears while the antivirus program is running a full system scan.

I tried to use System Restore to revert my laptop to various restore points available after I check the box to show more than 5 days of restore points. The last resort is to use my recovery disc but I don’t want to burn the house because the flush is out of order.

Please help.

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.0.6002.2.2.0.768.3

  Locale ID:                                             16393

Additional information about the problem:

  BCCode:                                               8086

  BCP1:                                                    00000000

  BCP2:                                                    00000000

  BCP3:                                                    00000000

  BCP4:                                                    00000000

  OS Version:                                          6_0_6002

  Service Pack:                                       2_0

  Product:                                               768_1

Files that help describe the problem:

  C:\WINDOWS\Minidump\Mini042410-01.dmp

  C:\Users\xxxxxxx\AppData\Local\Temp\WER-116064-0.sysdata.xml

  C:\Users\xxxxxxx\AppData\Local\Temp\WERC090.tmp.version.txt

[Daniel_Potyrala]

Hi,
Go to:

C:\WINDOWS\Minidump

and pack all files from there with 7zip(free) or WinRar.
Upload this packed file on any server (example: mediafire) and post here link to it.
This way we will try to find out what is causing Your BSOD issue.

[NV]

Hi Daniel,

Link to the dump file is given below.

http://www.mediafire.com/file/zfzljwqkd5o/Mini051510-01.dmp

Thanks for looking into this.

[Daniel_Potyrala]

Hi again,

This BSOD is caused by iaStor.sys file which is part of Intel Matrix Storage Manager software.

To solve this problem uninstall this program  from Your system.

Resource:
How to uninstall or change a program in Vista

Download and install latest version:

Intel Matrix Storage Manager here

[NV]

I couldn’t locate Intel Matrix Storage Manager in my list of installed programs. I went to device manager and here is a snapshot of the same.

http://www.mediafire.com/file/nejmemmwgnx/Presentation1.jpg

Do you want me to go ahead and install latest version of Intel Matrix Storage Manager?

[Daniel_Potyrala]

Yes. You should go ahead and install it.

It will automatically uninstall all old files and replace them with new version.

[clm59]

Please help! I am showing error 43 on my 32 bit windows vista explorer 8. Diagnostic report states, TV configuring. The device, serial cable using IrDA Protocol. This device will not be available until issue is resolved. The plug and play ID for this device is ROOT\UNKNOWN\0000. Please tell me how to fix this. Thankyou, clm59