Blue Screen (Pavilion dv4-1219tx)

[keepme88]

Hello,

i've bought my laptop just 1 month ago..but, now i'm facing problem with it..

Blue Screen appears on my screen when i'm using my laptop then it will automatically restart..this corrupting my works..

i'm a beginner n i hope someone can helps me solve my big problem..here,

Product description:

-Pavilion dv4-1219tx

-OS Vista 32-bit (service pack 1.0)

Problem dercription (determined by windows problem report) :

 -Problem event name : BlueScreen

 -Additional info : BCCode - 124

                            BCP1 - 00000000              

                            BCP2 - 85176028                

                            BCP3 - B2000000                  

                            BCP4 - 00060151

 -File that help decribe te problem : C:\user\appdata\local\temp\WER-70590-0.sysdata.xml 

                                                         C:\user\appdata\local\temp\WER7C50.tmp.version.txt    

(The data shown above is changed (only the number) every times it is facing bluescreen problem)

 When this problem occurs frequently, it also will decreasing my hard disk space

*now im losing at least 4gb space in disk.. 

really hope that it can have a solution..i'm tired with my new HP laptop 

Thanks..

[melanchete]

Sounds like the hard drive is failing.  Do you have your data backed up?  You could wipe and reload the system and see if it happens with a freshly loaded machine.  If it does with out all the additional software that you have currently loaded and you keep loosing 4gb for each crash, I would say bad hard drive or virus.  You could run the hard drive checker in your BIOS or download a hd diag disk: go to Seagate.com and navigate down to: Support>Downloads>SeaTools>or Google search: hard drive diag

[keepme88]

i hve perform recovery for 3 times..but still having the same problem..this mchine can work properly but sometime it crash..
thnks 4 ur reply but i dont know how to solve it by myself..i thnk i hve to send it back to hp service cntre..but i dont know how to xplain to them..