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03-28-2009 12:43 PM
i've bought my laptop just 1 month ago..but, now i'm facing problem with it..
Blue Screen appears on my screen when i'm using my laptop then it will automatically restart..this corrupting my works..
i'm a beginner n i hope someone can helps me solve my big problem..here,
-OS Vista 32-bit (service pack 1.0)
Problem dercription (determined by windows problem report) :
-Problem event name : BlueScreen
-Additional info : BCCode - 124
BCP1 - 00000000
BCP2 - 85176028
BCP3 - B2000000
BCP4 - 00060151
-File that help decribe te problem : C:\user\appdata\local\temp\WER-70590-0.sysdata.xml
(The data shown above is changed (only the number) every times it is facing bluescreen problem)
When this problem occurs frequently, it also will decreasing my hard disk space
*now im losing at least 4gb space in disk..
03-29-2009 03:02 AM
Sounds like the hard drive is failing. Do you have your data backed up? You could wipe and reload the system and see if it happens with a freshly loaded machine. If it does with out all the additional software that you have currently loaded and you keep loosing 4gb for each crash, I would say bad hard drive or virus. You could run the hard drive checker in your BIOS or download a hd diag disk: go to Seagate.com and navigate down to: Support>Downloads>SeaTools>or Google search: hard drive diag
03-29-2009 10:54 AM
thnks 4 ur reply but i dont know how to solve it by myself..i thnk i hve to send it back to hp service cntre..but i dont know how to xplain to them..