Blue Screen appears again n again on newly bought hp envy 15 3021-tx

[Fawxx]

hi all,

i just bought a new hp-envy 15 3021-tx a week ago. so far, i have gotten 4 blue screens within a week. Is something wrong with hardware or software?

help is deeply appreciated. 

[erico]

Download, install and run the free version of WhoCrashed? to find out whether it is hardware or software related.

[Fawxx]

okay done. so what does this means?

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Fri 27/4/2012 6:43:33 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042712-18595-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC80)
Bugcheck code: 0xA (0xFFFFF6800011FB28, 0x0, 0x0, 0xFFFFF80002EC864B)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 27/4/2012 6:43:33 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xA (0xFFFFF6800011FB28, 0x0, 0x0, 0xFFFFF80002EC864B)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

[erico]

It means that the crash was caused by  a driver issue and states specifically that it not hardware related.

"This appears to be a typical software driver bug and is not likely to be caused by a hardware problem."

Did you happen to update your video driver recently?

[Fawxx]

dont think so.... any idea how to find prevent this from happening again? its very irritating!

[erico · Accepted solution]

Try updating your video drivers or reinstalling them via the Recovery manager. The driver could be corrupt. 

You can also update the drivers from the HP web support portal for your notebook.

[Fawxx]

ok. i re-installed/repaired/modified/installed everything from the link. 

lets give it a week to see if it works,

if it does, i'll be back to give you your star! and to accept as solution!

many thanks! 

[Fawxx]

okay. obviously it doesnt work. i suffered another blue screen 10 mins ago when i was looking through photos on facebook.

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Fri 27/4/2012 3:22:29 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042712-17035-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC80)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80056D8160, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 27/4/2012 3:22:29 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k!W32pArgumentTable+0x1030)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80056D8160, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

[erico]

Do you have the graphics set to dynamic or fixed mode in the BIOS?

[Fawxx]

It's at dynamic. I think the computer will be kinda under performing or rather short changed by its standards if it's set fixed.