HP Support Forums
Join in the conversation.
09-27-2010 12:23 AM
I bought an Hp Pavilion dv6 with vista loaded and now installed Windows 7 and installed drivers after downloading it from Drivers and softwares section from HP.
Now when i shut down my machine it gives Blue Screen stating dumping to memory error[BSOD]; sometimes not always...
How can i check or update my drivers or is there any other cause for this
Thanks in advance...
09-27-2010 01:26 AM
and compress all files from there into one file with 7zip(free) or WinRar.
Upload this file on any server (example: MediaFire) and in your next reply paste link to it.
This way we will try to find out what is causing this BSOD issue.
How to compress and upload Minidump files.
09-27-2010 11:55 AM - edited 09-27-2010 11:55 AM
1. Post your part number (p/n) . You'll find it at the bottom of the laptop on a sticker, which looks like this.
2. Uninstall all wireless and ethernet drivers from your current system.
Uninstalling Software in Windows 7
3. Go to:
Control Panel -> Device Manager
Click with right button of your mouse on each yellow sign with exclamation mark ( ) and choose properties. Then go to ' Details ' tab and paste here Hardware Ids . This way we will know what it is.
Below You've got example how to do it:
03-02-2011 11:58 PM
The same issue i encountered. I did googled it but to no avail.it's bothering me all this time. I can't use my laptop.
Already did fresh OS installation but issue still persists.
minidump is here..http://www.mediafire.com/?dd83nnv8a2a6b4k
additional info you might need..
product description: Pavilion dv6-2126tx
OS: Windows 7 Ultimate 64-bit
Please i need your help..
03-03-2011 12:48 AM
Disconnect all the external devices like printer, scanner, USB drives, mouse, keyboard, etc. and use your laptop for some this way. If everything will be ok then reconnect this devices one by one and look for device which makes this problem.
03-03-2011 03:45 AM
i have a big big problem.
I downloaded new drivers for my bluetooth system , installed it and shutted down afterwards.
Now, when i switch on my computer, win7 goes in crash and appears the blue screen of death.
It's impossible to lunch temporary modality or other methods. I have already tried recovery start-up or others methods (hp recovery included) but nothing works.
Unfortunately i didn't make a recovery dvd (sorry).
Is possible to restart or fix my computer through external cd/dvd with some programm downloaded (specifically create)?
Please help me.
(I apology if this explatation is not very clear).
03-03-2011 04:01 AM
First you will neeed to create System Repair Disc on other machine.
In OPTION 2 of below link you will find informations how to download and burn it:
Next boot your laptop from it. Check Method 2 of below link:
Use ' System restore ' to restore your system to this point where you know that everything was ok.