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01-01-2012 08:56 AM
I have a HP Pavilion dv7 notebook with Windows 7 64-bit. Last week after I was attacked by some virus that's called Win 7 I installed a virus removal program Super Anti Spyware Free Edition. The problem went away but so did my ability to access the Firewall. I tried a few different options from the Microsoft site like trying to find it on the services menu, it wasn't there. I tried saving a repair sequence in Notepad then running as administrator from the desktop that didn't work either. Every time I try to reset the firewall an error code pops up. Error code- 0x80070424
Now I have to keep jumping around from different user accounts on the computer because the same malware/virus keeps trying to pop up. It keeps trying to make me buy the full version even though it appears to be nothing wrong with the computer according to other programs. i googled it and it's a scam to get you to pay for something you don't need.
I need help... I'm vulnerable out here!!
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01-01-2012 09:45 AM
Considering this looks like quite a bad infection and you already have what looks like a degree of corruption in the operating system, I would suggest simply resetting the notebook to Factory Conditions - this will perform a quick format of your Hard Drive at the start of the process effectively removing all the Malware.
The whole process is detailed in the document on the link below.
After this process has completed, a good ( and free ) antivirus solution is offered by Microsoft and is available for download on the following link.
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Microsoft MVP - Microsoft Windows Expert - Consumer