Cannot install Wireless network driver DV6-6c11nr

[csmith1922]

Ok, I have been on this thing for the last 8 hours trying to install the wireless lan driver.  I have downloaded every single driver from HP's website and every time I try to install the downloaded file, It opens, then closes without installing.  I can't say I'm surprised as I have always had issues with HP drivers but this one is by far the worst.  The bluetooth driver is also doing the same thing and am missing sm bus driver along with usb that is not listed on the site.  I have been to ralink's website with no success.  I have a fresh install of windows 7 ultimate with all windows updates installed.  Any help would be greatly appreciated.

[Daniel_Potyrala]

Hi,

1. Please write your notebook product number (p/n) and country of purchase.

    Resource:

    How to Locate the Notebook product number (p/n)

2. Go to:

Control Panel -> Device Manager

Right click each device with yellow exclamation mark ( ) and choose ' Properties '. Next select ' Details ' tab and paste here Hardware Ids . This way we will know what kind of driver you need.

Below you've got example how to do it:

[csmith1922]

Thank you for the reply.  The laptop serial number is 2CE2110RM2 and the product number is: a6y56ua.  I will post the following hardware id's for the drivers i am missing.  

Network controller: 

PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01
PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C
PCI\VEN_10EC&DEV_8176&CC_028000
PCI\VEN_10EC&DEV_8176&CC_0280

SM Bus: 

PCI\VEN_1022&DEV_780B&SUBSYS_358B103C&REV_13
PCI\VEN_1022&DEV_780B&SUBSYS_358B103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05

USB Controller: 

PCI\VEN_1022&DEV_7812&SUBSYS_358B103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_358B103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03

USB Controller: 

PCI\VEN_1022&DEV_7812&SUBSYS_358B103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_358B103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03

Unknown Device: 

USB\VID_138A&PID_0018&REV_0078
USB\VID_138A&PID_0018

Hope that helps.

Thanks

[Daniel_Potyrala · Accepted solution]

Hi,

Download and install:

• AMD graphic driver from here.

• Realtek Wlan driver from here

• Validity fingerrint sensor driver from here

• AMD USB 3.0 driver from here

If you will be asked to restart system after installing any driver then please do it before you will install other.

[csmith1922]

Thank you for the reply! When I click those links it says page not found

[Daniel_Potyrala]

Which browser are you using while trying to download this files?

[csmith1922]

I was on my phone. I will check on my lunch break at home computer thanks

[csmith1922]

Those links to drivers solved all my problems. You are a life saver and I thank you very much

[Daniel_Potyrala]

You're welcome.