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Hi,
minita8 wrote:
That is not a WhoCrashed analysis. Please run the test with a current analysis using WhoCrashed v3.01
Best regards,
ericoi download whocrashed, and click analyze and gave me the results above.. i cant find another way to run the analysis :/
You can take a screen shot,
It should look like the folowing image.
Now do you see the difference I am talking about? These are normal Windows kernal crashes withou an accompanying blue screen.
regards,
erico
Biocycle wrote:Thanks minita8....for the first we need to check the hard disk state, plz follow the next steps:
1. Turn on the computer and when the HP logos appears push the F10 key a few times, PC charges the system BIOS menu.
2. Select the Diagnostic section.
3. Push Enter on the Primary hard disk self test....
Plz reply the result of the test, on this way we can discard and HD failure....
I have tried the test, and at 2% test failed! 
Btw i am using my laptop since yesterday for long time and its ok, but when i try to scan for virus, the problem starts!
begins with a very low volume beep and it comes louder louder and then crash!
i hope this help!
erico wrote:Hi,
minita8 wrote:
That is not a WhoCrashed analysis. Please run the test with a current analysis using WhoCrashed v3.01
Best regards,
erico
i download whocrashed, and click analyze and gave me the results above.. i cant find another way to run the analysis :/
You can take a screen shot,
It should look like the folowing image.
Now do you see the difference I am talking about? These are normal Windows kernal crashes withou an accompanying blue screen.
regards,
erico
this is the screenshot!
Hi,
minita8 wrote:
Biocycle wrote:Thanks minita8....for the first we need to check the hard disk state, plz follow the next steps:
1. Turn on the computer and when the HP logos appears push the F10 key a few times, PC charges the system BIOS menu.
2. Select the Diagnostic section.
3. Push Enter on the Primary hard disk self test....
Plz reply the result of the test, on this way we can discard and HD failure....
I have tried the test, and at 2% test failed!
Btw i am using my laptop since yesterday for long time and its ok, but when i try to scan for virus, the problem starts!
begins with a very low volume beep and it comes louder louder and then crash!
i hope this help!
If that is so then you have found the problem. You have a failed hard drive.
best regards,
erico
erico wrote:Hi,
minita8 wrote:
Biocycle wrote:Thanks minita8....for the first we need to check the hard disk state, plz follow the next steps:
1. Turn on the computer and when the HP logos appears push the F10 key a few times, PC charges the system BIOS menu.
2. Select the Diagnostic section.
3. Push Enter on the Primary hard disk self test....
Plz reply the result of the test, on this way we can discard and HD failure....
I have tried the test, and at 2% test failed!
Btw i am using my laptop since yesterday for long time and its ok, but when i try to scan for virus, the problem starts!
begins with a very low volume beep and it comes louder louder and then crash!
i hope this help!
If that is so then you have found the problem. You have a failed hard drive.
best regards,
erico
but, what i can do to solve that problem????
Hi minita8, thanks to replied my post and follow the steps that i wrote to u.....unfortunably, the test´s result says that u need to replace the HD from ur pc to fix the prob....maybe u have a doubt beacuse the notebook works fine for a while, but some sectors from the disk are damaged, its pretty sure....i suggest u go with the tech person that replaced the HD from ur laptop to request him the new replace to the HD, beacuse it was a failure in a short time....good luck 
Biocycle wrote:Hi minita8, thanks to replied my post and follow the steps that i wrote to u.....unfortunably, the test´s result says that u need to replace the HD from ur pc to fix the prob....maybe u have a doubt beacuse the notebook works fine for a while, but some sectors from the disk are damaged, its pretty sure....i suggest u go with the tech person that replaced the HD from ur laptop to request him the new replace to the HD, beacuse it was a failure in a short time....good luck
thanks, very much...
but one last question, could be a virus? cause the problem appear only when i use the antivirus for scan!
Hi, unfortunably, if the BIOS HD Test show a error message there´s nothin that u can u do to fix the prob, only the replace of the hard disk.....its too much important that u ask to the technician for the new HD´s warranty, beacuse u told that it´s new.....and maybe it have a warranty....Virus just attacks the operating system files, they no damage the physical state of the disk, this is the reason for discard that this specificly prob isn´t a virus trouble....u can feel free to comment any doubt....cheers 
