DRM error message with Overdrive Media Console

[Helpme1]

I have an HP pavilion dv5230ca notebook, on XP (SP3) with wireless connection, and purchased in August 2006.  I would like to listen to audiobooks through our on-line library.  To do this I have downloaded the Overdrive Media Console application which is required.  When I perform the Windows Media Player Security Upgrade that is required before any audiobooks can be downloaded to my computer, I get an error message: "A problem has occurred retrieving the Digital Rights Management machine identification.  Contact Microsoft product support."  When I go to Microsoft site, it says if it is a software problem and the computer was purchased with the software already installed then contact the manufacturer (HP).  Before speaking to anyone at HP I have checked in your forum but there seems to be no reference to my specific problem. 

The only info that I can add is that this laptop had a crash in 2007 and we took it to a professional to be restored.  All has gone well with it except for this problem.  (I can't say if this problem would have occurred before the crash as I have tried to access audiobooks until now. )

I'd appreciate any help you can provide. Thankyou

[Helpme1 · Accepted solution]

I have found a solution to my problem.  I located the DRM folder on my computer ( it's a hidden file so first went to windows explorer,tools,folder options,view tab,selected *show hidden files*, deselected *Hide protected operating system files).  Then went to C/documents and settings/all users and there it was.  Renamed it *DRM.old* then went through the procedure of updating the Windows Media Player Security Update in the Overdrive Media Console and updating was a success and was able to download audiobooks right away.  I hope this helps others. 

[thanks]

GENIUS!

thanks.  I sent this to microsoft support center.  they were unable/unwilling to help me.

[VisitorToo]

Thank you! It worked for me too!!!!

[eee333]

I am getting an error everytime the file is .wma. I was getting a greyed out upgrade button when I click on the link suggested from their help site: http://drmlicense.one.microsoft.com/indivsite/en/indivit.asp 

I tried to experiment and it worked. I copied the URL and pasted it on Internet Explorer (I was using Firefox, Chrome and Opera). And it let me complete the upgrade and after that, I tried to download again and I got the files.

Check the screenshots here: http://erwinrivera.com/2011/12/25/415/