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12-29-2008 10:14 AM
I have an HP pavilion dv5230ca notebook, on XP (SP3) with wireless connection, and purchased in August 2006. I would like to listen to audiobooks through our on-line library. To do this I have downloaded the Overdrive Media Console application which is required. When I perform the Windows Media Player Security Upgrade that is required before any audiobooks can be downloaded to my computer, I get an error message: "A problem has occurred retrieving the Digital Rights Management machine identification. Contact Microsoft product support." When I go to Microsoft site, it says if it is a software problem and the computer was purchased with the software already installed then contact the manufacturer (HP). Before speaking to anyone at HP I have checked in your forum but there seems to be no reference to my specific problem.
The only info that I can add is that this laptop had a crash in 2007 and we took it to a professional to be restored. All has gone well with it except for this problem. (I can't say if this problem would have occurred before the crash as I have tried to access audiobooks until now. )
I'd appreciate any help you can provide. Thankyou
Solved! Go to Solution.
01-07-2009 07:09 PM
12-25-2011 02:23 AM
I am getting an error everytime the file is .wma. I was getting a greyed out upgrade button when I click on the link suggested from their help site: http://drmlicense.one.microsoft.com/indivsite/en/i
I tried to experiment and it worked. I copied the URL and pasted it on Internet Explorer (I was using Firefox, Chrome and Opera). And it let me complete the upgrade and after that, I tried to download again and I got the files.
Check the screenshots here: http://erwinrivera.com/2011/12/25/415/