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02-13-2012 05:50 AM
I used the HP Recovery to restore my PC back to the factory base. I first used the tool to back up by data to an external drive. This completed successfully. I restored the operating system successfully. I have now tried to restore the data twice. Each time it creates the folders, the status shows it reading through the files thought the % complete stays at 0%. I see the disk drive lights flashing on both the external and laptop disk drives. The software runs for a couple of hours like this and then a message appears saying the program has stopped working. Laptop is HP, about 3 years old. Lots of drive space and memory.
The reason I had to restore is I was getting a IRQL not less than message, which seemed to be driver corruption or some possible hardware issues.
02-13-2012 06:40 AM
I would check the target folder size to see if there is any filling. Also
I would try to read and copyfile the external backup onto internal to check out the devices .
Hope it helps.
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02-13-2012 06:57 PM
08-16-2012 07:36 PM
I am having the same problem! I tried calling Cyberlink for help and that was 2 hours I'll never get back. I have 5 DVDs worth of data and I can't get it restored.
HP/Cyberlink, this is now way to treat your customers.
08-17-2012 04:33 PM
I got no help, but I found other third party tools (free) that could read and uncompress the backup. I then picked and chose the files and did it manually. I was/am very unhappy with the support for the origional tool. Hope this helps.