How to install latest DigitalPersona Personal version.

[Pukter]

hey.. still isnt working... did everything just like it said....   still not working...

[Daniel_Potyrala]

Link wasn't working so I'm not so sure that You done this.

I just edited this link in old post to correct this problem.

It's not standard uninstallation procedure.

[Daniel_Potyrala]

If this will still not work then:

1.

Write down Your p/n which is under Your computer and looks like this.

2.

Have You got installed any firewall?

3.

Which DigitalPersona version have You got installed now?

4.
Go to: Control Panel -> Devices Manager -> Biometric devices

Click with right button of Your mouse on Your fingerprint there and choose properties. Then go to ' Driver ' tab and write here which driver version You see there.

5.
Go to: Control Panel -> Devices Manager -> Biometric devices

Click with right button of Your mouse on Your fingerprint there and choose properties. Then go to ' Details ' tab and paste here Hardware Ids.

Below You've got example how to do it:

[Pukter]

first of all i wana say thanks for everything your doing here....

and now for the rest... iv'e done everything from the Uninstall from the right link (the one from your post on Windows7 Upgrade Guide for dv6000/dv9000 models) then did as it say here at the top and still not  working... so....

1. my p/n   GT486EA#ABT

2. iv'e got windows firewall on (windows 7)

3. DigitalPersona from here (the one you posted up here)

4. driver version 8.5.0.251 (again from the link in here)

5. Hardware Ids:     

                                  USB\VID_08FF&PID_2580&REV_0623

                                 USB\VID_08FF&PID_2580

and again thanks for all... did everything like you said hope now i will be able to make it work...  

im working on windows 7 ultimate 64bit

[Daniel_Potyrala]

@Pukter

We've got the same fingerprint model AES2501A.

It's working on my model so it should be working for You without any problems.

I've checked fingerpint driver and I may confirm then Your hardware id is listed there too.

There are 3 possibilities:

•  You may need to erase old drivers from below path:

        C:\Windows\System32\DriverStore\FileRepository

        Write me or show me what kind of folders You've got there.

•  Your fingerpint is corrupted

•  Your are doing something wrong

[Nawaab]

Hello Daniel,

I am having the exact same issue as Pukter.  I have a HP Pavilion DV6700 (P/N GP238AV) and recently upgraded from Windows Vista Ultimate 64-bit to Windows 7 Ultimate 64-bit.  I did a clean install and not an upgrade.  When installing Windows 7, it automatically installed the AuthenTec driver and also a AuthenTec Fingerprint Management Suite which I found to be worthless.  Hence, I wanted to go back to using Digital Persona and found your post. (Thank you for taking the time to post it).

I followed your steps, but Windows 7 does not seem to recognize the finger print reader when using Driver 8.5.0.251.  Actually, "Device Manager" shows a successful installation of the AuthenTec Driver 8.5.0.251, but the "Biometric Devices" section under "Hardware and Sound" in Control Panel says, "Windows did not find any biometric devices on this computer.  You might need to attach your device or install device driver."  But "Device Manager" shows no problem and shows AuthenTec Inc. AES2501A under Biometric Devices.

Here are a few screen dumps that I hope will help you identify a possible problem.  I am not sure what to look for in C:\Windows\System32\DRVSTORE so I am just showing the first screen of the directories.  If you let me know what I should look for, I can provide this information.
 
Thank you for your help.

I am sorry, but I have been trying to figure out how to insert an image in this post for the past 30 minutes.  When I press the button with the "tree" in the toolbar, the only option I receive is to insert an image from a url.  If you could kindly tell me how to insert images in a post, I can show you the results I am getting on my laptop.

Thank you again.

[Daniel_Potyrala]

@Nawaab

Hi,

---

Nawaab wrote:

If you could kindly tell me how to insert images in a post, I can show you the results I am getting on my laptop.

Thank you again.

---

Check below guide:

How to take and post a screenshot on HP costumer Support Forum

[Nawaab]

Hello Daniel,

Thanks for the instructions on how to insert images into a post.  Please find below the images per my previous e-mail.

Thank you.

Nawaab

Device Manager & Biometric Device Screen Dump:

C:\Windows\System32\DriverStore:

C:\Windows\System32\DriverStore\en-US:

C:\Windows\System32\DriverStore\FileRepository:

C:\Windows\System32\DriverStore\Temp:

[Nawaab]

Hello Daniel,

I am attaching a more detailed screen dump from the Device Manager.

Device Manager & Biometric Device Screen Dump:

[johnb566]

GOT IT!!  YEAH!  Victory at last.  Thanks for the help and support.