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03-24-2010 09:39 AM
Hay to all
i have problem it's says
Enrollment cancelled...The reader is not connected. Connect the readerplease
i need help
i have HP pavilion 9000 win 7 with fingerprint
04-01-2010 08:49 PM
i downloaded and installed AuthenTec driver and Digtalpersona Personal software posted here but Digital persona still not detecting the finger print reader
04-19-2010 05:18 PM
I have been dealing with this problem for months without success. I have tried to make this thing to work in around 20 pavilion laptos (dv6000 and dv9000) at my wifes office, all of them upgraded from WinVista to Win7 Ultimate... None of those fingerprint readers worked with DigitalPersona and Windows7.
HP phone support for pavilion.. they dont know a thing about this issue. (many agents did not even know what DigitalPersona is)
But here is something that simply "surprised" big time today. Someone at this office just decided to BUY the software from DigitalPersona.com, the cost was less than US$15.00. And guess what!?
It worked . smoothly, without problems at all. One install and ready to go!
Now I remember that in my personal laptop DV6700, the fingerprint reader worked way better in Win7 Release Candidate than what it did in its original Windows Vista. But since I loaded Windows 7 HomePremium and Windows 7 Ultimate it doesnt work at all. Unfortunately I did not record want driver and DigitalPersona versions I used at Win7 RC.
Do you HP guys have something to say (before I decide to go to buy the DigitalPersona thing) ?
04-20-2010 06:41 AM - edited 04-20-2010 06:46 AM
Try soluton from first page in this thread.
You may find latest report from user with authentec fingerprint then this solution is working here .
One extra information for You. I'm not HP employee.
I'm helping people here as a volunteer.
04-23-2010 09:12 AM
I have the same problem with dv6000. I installed drivers and DigitalPersona step by step and now when laptop start and I have logon screen (win 7 pro) I can logon by fingerprint, but after system full start DP don't see fingerprint.
When I turn off AuthenTec Fingerprint Service and again turn on ever thing is OK to the next system restart.
04-24-2010 08:05 AM - edited 04-24-2010 07:02 PM
Tnx for posting about this problem. I'm currently testing new driver.
Download link below:
AuthenTec fingerprint driver here (installator ver 22.214.171.124 with driver ver 126.96.36.199)
Please test it and report back about Your results.
Remember to uninstall old drivers and software first (this is not standard uninstallation process):
This driver is now added to the guide.
04-30-2010 10:50 PM
I install new driver with full uninstallation procedure and I have the same problem. Only manually restart ATService help.
06-12-2010 02:00 PM
The file DigitalPersona Personal ver 4.10.3790
for 32 bit is corrupted and can't be downloaded. Please upload the file in any site.