DigitalPersona and Firefox 3 [ Edited ]

[moreins]

Hello

I have a Pavilion TX2510us running DigitalPersona Personal version 3.1.0.3276. The finger print recognition works OK all the time. I can access password-protected sites on Internet Explorer and Firefox. I have also noticed that this program added an extension on firefox so i can use the finger print to access sites on firefox.

When browsing the internet over Firefox, I have been having trouble downloading any kind of files.When i click on the link for any file, it wont happen anything. Anyway...i started looking for a solution and came up with lots of people who also report this issue. The DigitalPersona addon on firefox 3 wont let download any kind of file when you left-click on it.

There are only 2 workarounds on this issue: 1) disabling the DigitalPersona Personal extension on firefox. 2)Instead of left-clicking the download link, center-click it to open it in a new tab.

Digitalpersona doesnt offer any kind of suuport for this Personal software and I really hope HP takes a look at it.

Here are several forums where you can see people having the same problem.

http://tinyurl.com/7peufl
http://tinyurl.com/7nzubn
http://tinyurl.com/8qpd8x

BTW, I have reinstalled the DigitalPersona Personal software just in case it was a corrupt installation. Issue still persists.

 Is anyone else having this issue?

 Thanks!

Message Edited by moreins on 01-11-2009 07:01 AM

[artistique]

Hi there, and yes. I am having the same problem with Digital Persona add-on for Firefox 3.0.5 on an HP HDX 18t, I have used the same workarounds you mentioned. In the end, I decided to disable the add-on until there is a fix, because I discovered that sometimes opening it in a new tab doesn't always work on sites using JavaScript calls for downloads..

Other people are actually having the same problems with this as well. See blog post from December: http://www.randomideas.net/archives/842.

Digital Persona really needs to fix the bug...

[jacoch]

I'm also facing this problem and found a workaround by editing one of javascript function. I have not tested everything, just that I can download files again and that I can log correctly to my favorite sites using my fingerprint. Maybe there are something else not working after my change, but as I have back the two functions I use, that’s fine for me. So here is the change I made in C:\Program Files\DigitalPersona\Bin\FirefoxExt\chrome\overlay.js. On line 522, in function isPreferred, just replace the line "return true;" by the following code:

if (contentType.indexOf('application/') > -1) {
   return false;
} else {
   return true;
}

With this change, when Firefox tries to open a document with mime type starting by "application/" (for example application/vnd.ms-excel or application/zip), it return false and the doc opens. Otherwise it returns true. The if condition could be fine tuned to handle more precisely your needs, that's why I have not written the above code in a more compact style.

Message Edited by jacoch on 02-01-2009 02:31 AM

[moreins]

thanks for this workaround..i will test t today and post some results...

besides the fact that i cant download anything when this addon is enabled, firefox keeps crashing very often when i have several tabs opened...

[jacoch]

I've also sent an email to DP that replied a case has been opened. A fix is on its way and should be available soon. I suppose the fix will only be available for latest version 4.

[moreins]

i wasnt able to find a email address for DP personal service. i believe in their website, they only offer support for businesses and enterprises.

regarding the fix, they will probably fix it in version 4 but they will charge us 15 bucks for upgrading, which i think its totally unfair

thanks for the info

[teddanger]

I tried to edit that java script but I encountered two problems.  First, the file is in a folder called Program Files (x86), not the normal Program Files folder.  And seconde, when I made the changes and try to save it, i get the following error:

Cannot create the C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt\chrome\overlay.js file.  Make sure that the path and file name are correct

Any help?

[kate098]

Editing overlay.js works beautifully.

Thanks.

[moreins]

eventhough editing the js file fixes this issue i still get lots of firefos crashes when clicking on the BACK button while browsing.

[EdHoover]

Are you a business/enterprise user? If not, how did you get them to respond to you/open a ticket? As far as I can tell, they have completely abdicated their consumer support responsibility to the OEMs, such as HP. It's frustrating me, because I don't know where to turn for my issue (HP on the phone said they couldn't help me.)