Driver fails to load error 39

[invest52]

I tried one more time. This time the message says the driver installed successfully but I must restart the computer to apply these changes. When I restart, the driver does not load and I'm back to where I started.

[DavidPK · Accepted solution]

Hi,

It looks like there is either a Hardware issue with the optical drive itself or some other software is causing a conflict and preventing the driver from installing correctly.

Try the following.

First of all, follow the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters.

http://support.microsoft.com/kb/982116

When done, hold down the Windows key and press R.  In to the Run box type msconfig and hit enter.  In the following window, click the Start up tab, remove the tick next to each start up item and then click Apply to make the change.  Restart the notebook for this change to take effect.

Now go through the process detailed below once again.

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1.  Open windows Control Panel, open Device Manager, open up DVD/CD-ROM Drives.  Right click the drive and select uninstall and click the prompt to complete this.  Close the Device Manager window.

2.  Click the Start Menu, open Computer, double click Local Disk C, open the folder 'Windows', open the folder 'System32', right click the folder 'DriverStore', open the folder 'FileRepository', open the folder that starts 'cdrom.inf' ( the 2006 version ), right click the 'cdrom.sys' file and select Copy.

Close all open windows and then Paste this file on your Desktop.

3.  Click the Start Menu, open Computer, double click Local Disk C, open the folder 'Windows', open the folder 'System32', then this time open the folder 'drivers', right click and select Paste.  You should now get a prompt that the file already exists - select the Copy and Replace option and click on any further prompts to complete this.

4.  Open windows Control Panel, open Device Manager and click on the 'Scan for Hardware Changes' icon ( just below Help on the toolbar ).

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Whether the driver installs correctly or not, you must re-enable your Start-up items by holding down the Windows key and pressing R.  In to the Run box type msconfig and hit enter.  In the following window, click the Start up tab, place a tick next to each start up item and then click Apply to make the change.  Restart the notebook for this change to take effect.

Do you still get the same error when trying to reinstall the driver?

Regards,

DP-K

[invest52]

Success!  Your last message got the job done.  Thanks for all your input, help and knowledge.

RS

[DavidPK]

Hi,

You're welcome and good to hear it's working

All the best,

DP-K