This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Drivers of the webcam & USB ports are not found for dv6-1370ev notebook. (55 Views)
Reply
Honor Student
MidoTherapy
Posts: 8
Registered: ‎07-14-2011
Message 11 of 14 (89 Views)

Re: Drivers of the webcam & USB ports are not found for dv6-1370ev notebook.

I did, I reinstalled the windows &  installed the chipset driver first but still the same thing :smileysad: any other options please ?

Please use plain text.
Regents Professor
Mumbodog
Posts: 10,849
Registered: ‎01-11-2010
Message 12 of 14 (87 Views)

Re: Drivers of the webcam & USB ports are not found for dv6-1370ev notebook.

[ Edited ]

I did find this usb driver for your model, not sure what it is for

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75898-1&cc=us&dlc=en&lc=en&...

 

 

 

Other than that driver all I can suggest is to use the HP recovery discs, 

 

You can order HP recovery media here, or call HP on the phone to order 1-800-474-6836


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&lc=en&dlc=en#N76

 

Please use plain text.
Student
trekracer
Posts: 2
Registered: ‎08-12-2012
Message 13 of 14 (55 Views)

Re: Drivers of the webcam & USB ports are not found for dv6-1370ev notebook.

My HP DV6 1375 has the same problems, except the problems occured without me doing anything. The USB ports stopped working, then 4 days later, the webcam stopped working. In Device Manager, there is no Imaging Devices, and all the USB ports show code 37.

 

To attempt a repair, I updated the BIOS to f.46 and updated the chipset drivers, but it still doesn't work.

 

Did you find a solution to this problem?

 

Thank you!

Please use plain text.
Honor Student
MidoTherapy
Posts: 8
Registered: ‎07-14-2011
Message 14 of 14 (53 Views)

Re: Drivers of the webcam & USB ports are not found for dv6-1370ev notebook.

No, sorry I couldn't find any solution for that & professor said that I have to do the system recovery. Nothing was helpful here.

Please use plain text.