Extremely Bad Customer Service

[Anwin]

I had Purchased a laptop 3 weeks ago. It now has a problem with touch pad and the battery backup is very less. I had opened a case with HP (CJN32201) and HP has agreed to repair it. I have had hours of conversation regarding this issue with HP but finally when it came to a point of sending the laptop over for repair the service personnel appeared clueless.

I had asked for a log of the case history so far describing what was done so far in an email for my records. Not only was this denied but also the personnel how was handling the escalation was extremely rude. I had repeatedly asked to change the case manager and it was not also listened to.

Now I receive a notification to ship the laptop and I see my make and model number of the laptop is incorrect. I had tried calling back HP to correct this but I could not get through the case manager. Nor did they honour repeated assurance that I would get a call back.

Please guide me as to how I can resolve this stand off. I really want to get my brand new laptop repaired as soon as possible.

Thanks,

Anwin

[maureen19691969]

someone should start a class action lawsuit against HP. They rip customers off

[maureen19691969]

DONT BUY HP EVER AGAIN AND TELL EVERYONE YOU KNOW

[Ihatehp79]

Extremely bad customer service is to kind to them. The worst customer service. I bought a pavilion from these criminals. Prior to my warranty expiring I experienced the blue screen of death. After spending hours on the phone with them they had me send it in for repairs. When I got it back, within several days it happened again. Well to make a long story short, after multiple phone calls it India and hours spent on hold I sent it in 3 times for repairs. I knew what they were trying to do...go past the warranty date, which they succeeded in doing. However thee associate assured me even if that was the case, they would still honor the warranty for that problem I was having. Well sure enough it is happening again after receiving it a third time. And when I called back to India again today, they advised me that they had lied before (not in those words exactly) and that they would not fix my computer unless I paid. Well this in my opinion is a lemon, and while I am not a lawyer this seems like it would fall under the lemon law. One thing is for sure my days of going with HP are done!