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09-01-2010 02:26 AM
I had Purchased a laptop 3 weeks ago. It now has a problem with touch pad and the battery backup is very less. I had opened a case with HP (CJN32201) and HP has agreed to repair it. I have had hours of conversation regarding this issue with HP but finally when it came to a point of sending the laptop over for repair the service personnel appeared clueless.
I had asked for a log of the case history so far describing what was done so far in an email for my records. Not only was this denied but also the personnel how was handling the escalation was extremely rude. I had repeatedly asked to change the case manager and it was not also listened to.
Now I receive a notification to ship the laptop and I see my make and model number of the laptop is incorrect. I had tried calling back HP to correct this but I could not get through the case manager. Nor did they honour repeated assurance that I would get a call back.
Please guide me as to how I can resolve this stand off. I really want to get my brand new laptop repaired as soon as possible.
12-28-2011 12:26 PM