FAILURE ID 937XK3-54R62K-XD003G-60XB03

[happytrails]

Product HP G72 64 Bit Laptop

Windows XP

FAILURE ID 937XK3-54R62K-XD003G-60XB03 Hard Disk 1 Failed

Nothing New added

screen keeps freezing up - especially when using Word

Any Ideas??

Thanks

[DavidPK · Accepted solution]

Hi,

The error will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced - this is also consistent with the issues you describe.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your G72 series notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

Regards,

DP-K

[ManjunathTech]

Hi

The failure ID indicate that your Hard Drive has failed and you will need to be replace the Hard drive in order to get the unit back to working condition.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Let us know how it goes!

*Although I am an HP employee, I am speaking for myself and not for HP.

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****Please mark Accept As Solution if it solves your problem****

Regards

Manjunath

[Blkgirl]

Thanks! Yes my HP mini 110 -1020nir is out of warranty.  Could you please help me by sending me a guide on repacing my hard drive, I would appreciate the help.

[ManjunathTech]

Hi 

Please find the weblink given below check page 54 Chapter 4 Removal and replacement procedures will let you know how to replace the part.

http://h10032.www1.hp.com/ctg/Manual/c01895806.pdf