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04-18-2012 09:24 AM
Someone please help me with this!!
I bought this laptop from a friend (have a receipt) who sold it to me because the screen was cracked and all spidered out when you turned it on. Well everywhere he went to ask about getting the screen fixed it was very expensive ($250 - $350) and he said he would just get a newer laptop. So he sold me this one which is a HP4420s XT940UT#ABA Probook Model. About a week after I bought this Probook the friend who sold it to me died suddenly. This was sudden and terrible. Some time later I got around to buying the LCD screen for this model, replaced it myself (was very easy actually) and booted up the laptop with a fresh install of Windows 7 Pro edition 64 Bit. After installing all my software and using the laptop for quite some time now, I wanted to get into the Bios which I had never done. So when I started up the laptop, hit escape, then F10 to enter BIOS, there were two places to enter a password which is different then any Dell I've ever owned. One was mine I guees that I set up using HP protect tools and the other says BIOS/Administrator. Well I can make most changes using the one I set up with my password however my password doesn't work nor can I get into some of the very important changes I wanted to make using the Bios/Administrator, like turning on the LoJack, figuring out the hard disk lock etc, turning on turbo boost, fan controls, etc. Well Since the person I bought it from is no longer with us, there is no one to turn to for the answer to this Administrator/BIOS password question / problem. I tried taking out the Rtype battery and resetting it that way, didn't work. I called HP multiple times and they sent me to a BIOS page to download the same BIOS I have already, wouldn't let me install it. When I bring up the command prompt and put in BiosConfigureUtility.exe nothing happens, just tells me wrong command. When I try to get into the BIOS going through the C: file into the SSM files, I reach the BiosConfigUtility.exe file, click on it to open and it just flashes a small command page way to fast to read what it says. I would like to have complete control over my laptop figuring I have so much time and money invested into it now. Could the problem have something to do with installing the 64 bit version of Windows 7 instead of the 32 bit I guess it originally came with? Where do I find the UUID and what tech department would I ask for if I do have to call HP again and what other information should I have ready for them if you know? I have all the manuals and they say that this laptop is Windows 7 Pro Ultimate 64 bit compatible so that's what I installed. I get mixed answers from a lot of different people on this and would like a answer from an HP person who has experience dealing with the BIOS in the Business models of Probooks if possible please. I really like this Probook and have since became a major fan of HP over Dell and Lenovo products. I plan to buy two more probooks, one for my wife and one for my daughter because this one is like a MacBook, only better. Thank you for reading this and hopefully someone can help with more of an answer then, GET AHOLD OF HP TECHNICAL TEAM. As I have stated, I have done this.
Model: HP Probook 4420s
Operating System: Windows 7 Ultimate
BIOS Version: 68AHHH Ver.F.20
SM BIOS Version: 2.6
Hardware Extraction Layer: Version 6.1.7601.17514
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04-18-2012 09:40 AM
Sorry to hear about your friend and your problem. The BIOS password cannot be reset without assistance from HP. They'll need some information from your PC and will escalate your case. I recommend that you give them a call.
I am an HP employee.