HP Support Forums
Join in the conversation.
04-08-2012 04:00 AM
I have a Compaq Presario CQ56-107TU running windows Home Premium 64 bit since new about a year ago. The first day I got it I greated a set of 4 restore disks using the installed software. The restore disks were checked and tested during creation and passed. Yesterday I lost my system due to a virus. I started the factory restore process and all was fine untill it asked for disk 5. I have no disk 5 as only 4 were created. We have 5 Compaq notebooks in the house so I know the routine of creating restore disks and have restored several machines without problems.
As my restore disks are useless I installed a full version of Windows 7 home premium from a set of ugrade disks I purchased to upgrade other machines to windows 7 from Vista. The problem is the key for the upgrade disks will not work on the full version install so I used the windows key from the bottom of my laptop that came with my computer. That key let me install windows but it will not validate. Ho do I rectify this problem.
04-08-2012 04:07 AM
If you use an OEM activation key on a retail installation of Windows 7 it will not usually validate automatically, but you should find you are able to activate it using the 'Phone Method' detailed in the link below.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Microsoft MVP - Microsoft Windows Expert - Consumer
04-08-2012 04:18 AM
Are you certain you have not inadvertently misplaced a disk?
Have you tried using the F11 key on powering up the notebook to access the recovery manager?
I just took a look at the set I created for my loaner HP Pavilion dv7-4180ea notebook. The recovery disk set is five disks. I recommend that you purchase a set of recovery disks from HP or an HP Partner. The price for a set is somewhere in the neighborhod of $20.00.
You cannot use the OEM key on the notebook for the license for an upgrade disk set as you have discovered.
|**Click on the White Kudos star on the bottom left if you would like to say Thanks.**|
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**
Microsoft MVP 2013- Microsoft Windows Expert - Consumer
04-08-2012 05:34 PM
Thank you for your reply, I managed to activate it by going to the change product key window and just pressed next without changing the key, it asked if I wanted to activate using the key I allready had I said yes and it did. It looks like you can use the OEM key on the the retail upgrade version.
Everything is working fine now.
Thank you for your time.