Failure installing drivers and software for HP Photosmart C3180 with Windows 7 Professional 64 b

[pcwizard]

Hi Me67,

Checkout the following Microsoft Hotfix.

http://support.microsoft.com/kb/981070/en-gb

[ME67]

Hello, I can print with my laptop with other printers I have in other offices (Samsung and Toshiba) but not with my HP3180. I can use this HP3180 with other computers with previous operating systems with 16 or 32 bit (Win ME or Win2000), the problem I have with the printer is just with this laptop equipped with Win7 at 64 bit. I am afraid the issue is with this operating system more than with my aptop, which except for the printer works fine.

Do you think the porobem can be related with the operating system, and if so is there an alternative tool to solve the issue? Thank you.

[pcwizard]

Hi ME67,

Check out the Microsoft Hotfix from my previous post.

[ME67]

Hi, 

I downloaded the hotfix and installed it, restart the computer then installed the HP SW previously downloaded for Win7professional 64bit. Now the printer can only print test page or align the printer heads, it can scan but cannot print from any program. i tried with Notepad and with Office, but it doesn't work. Message shows "print error. Checkprinter configuration on Control Panel".

I just don't know what to do now. Thank you for your help. 

[pcwizard]

Hi ME67,

You will need to contact Microsoft support about the print sharing error message you are getting.

[ME67]

Dear pcwizard,

this morning for no reason the printer started printing again. I don't know why, I didn't installed anything recently so it's just a wonder. I think these are just some of the mysteries you also stumble in sometimes.

Thank you for your patience and your help. Kudos!

Marcello

[pcwizard]

Hi ME67,

Glad to hear that the issue has been resolved. Have a wonderful day.